Commerce Bank, Review

Commerce Bank, Review

Average rating stars based on 8 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
3
4 star:
0
3 star:
1
2 star:
3
1 star:
1
New ATMs and personal bankers
 3star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Breilly, Sep. 04, 2024

I went to the bank to take out money at the ATM and my card I’ve had for 40 years didn’t work and I needed to come inside. I waited around 15 to 20 minutes then I decided to go through the regular line. So I waited there till my turn to talk to the teller. She  told me I had to talk to a personal banker. I went and sat some more. Finally a person came back from lunch and one of the personal bakers told her to take the people who came in after me. I stood up and said I was here before them so she took me. By that time I had been there for 45 minutes to an hour. She looked at my card and license and told me the new machine didn’t like ATM cards and I should get a debit card. I told her I didn’t want a debit card. She signed me up to get a new ATM and it should arrive in 7 to 10 days. So I said so now I have go stand in the line again to take care of what I came for. She said yes. My card is fine, it’s your machines that are the problem. I waited in in line at the ATM, then for a banker, then for a a teller who couldn’t do anything, then for a banker again, then I was supposed to get in line again for the teller again because your machine won’t work? I’m very frustrated and disappointed.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Commerce Bank, FENTON BRANCH at Fenton, MO
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Grandma
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Meany, Nov. 01, 2023

Always very friendly. . No waiting ever! Would recommend to Everyone. They are the best!  I love my bank

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Commerce Bank, DERBY ROCK BRANCH at Derby, KS
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Haven't had any major issues
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Pitbullmum4, Dec. 07, 2016

There has only been one or two times that I was frustrated with unknown fees, but I do have to say, after talking to an agent, they explained the fee to me and waived it.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Commerce Bank, Heritage Branch at Saint Charles, MO
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:(
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Jmck, Apr. 03, 2016

Every time I try to call or go in to have someone help me at this branch it is so frustrating. They are not helpful at all. The rainbow Rd branch is much better, otherwise I would be closing my accounts with commerce.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Commerce Bank, 43rd & State Line Branch at Kansas City, KS
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Tired of fake
 2star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 3star Other Services
by Rudeteller, Oct. 27, 2012

You must have someone new working at your Eureka branch (a rather over done, loud, older woman.  My experiences have gone from normal banking to what is this woman going to say next?!  I asked for a deposit slip and and she acted like this was an inconvenience, and made a rude comment.
She started giving my son unsolicited job advise one day at the drive though when he mentioned he had just gotten a new job...this was long winded and uninvited.  My daughter sent in a check for deposit and this same woman asked for her ID.  For a deposit?! No cash back!  It was a payroll and my daughter has had a the same job and account for over a year.  Please control this new teller or lose some business!  Commerce does not set out deposit slips inside this bank so if you run out you must ask for one, I find this odd.  There are too many banks in Eureka to worry about having an "experience".  What happened to customer service?  Curious if an other customers find this woman a bad fit for a bank.

* this review was made on Commerce Bank, Eureka Banking Center Branch at Eureka, MO
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One of the woman bankers
 2star Overall Rating
 4star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 4star Other Services
by shockercity, Aug. 29, 2012

I dont remember the name of the woman acct agent but she was incredibly rude and asked why I was at that branch because there's one closer to where I live(I just moved out east and was the only one i knew of out here at the time!), which I felt was rude and almost walked away right there. I was trying to start a checking acct(already had savings with commerce) and she lied and told me I couldn't have a checking acct(I'm 18) so i just left because I knew she was lying. A couple days later I went to the branch on Webb Rd. They were much nicer and helpful AND I opened my checking account. I believe she has some race issues in my opinion.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Commerce Bank, Woodlawn Branch at Wichita, KS
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by Jeremy677 2022-10-30 10:48:26
Does playing the race card every time you’re mad ever get exhausting? I’m a white guy and am regularly irritated by these things. I never once considered that everyone is just racist. Having a victim mentality is very destructive.
Service and Customer Care
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by Mmason, May. 15, 2012

I have always like banking at this location and so does my friends and family..

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Commerce Bank, 135th & State Line Branch at Kansas City, MO
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slow drive thru
 2star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
by amamda14, May. 14, 2012

I have never waited so long in a drive thru with only 3 cars. Has hapened multiple times at west murlen branch

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Commerce Bank, 135th & Murlen Branch at Olathe, KS
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