Full Service Brick and Mortar Office
Review: 2.5star63 client reviews
Location:1245 S Winchester Blvd
San Jose, CA 95128

Santa Clara County
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FDIC Cert:#983

The Bank

Name:Comerica Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:414, view all, view on map
Total Assets:$85,902,000,000
Total Deposits:$68,355,000,000
Total Equity Capital:$5,703,000,000
Total Domestic Office Deposits:$67,983,000,000
Net Income:$876,000,000
Quarterly Net Income:$26,000,000
Return on Assets:1%
Return on Equity:17%
Quarterly Return on Equity:2%

Client Review

63 client reviews of Comerica Bank scored 2.5 out of 5.

My Debit Card was closed for no reason whatsoever
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by OlgaSays, Oct. 01, 2014

I have a US Direct Express Debit Card with the Comerica Bank which is where my Social Security checks were direct-deposited.   All of a sudden I found out that it was canceled, and done so without my knowledge or authorization.  I was unable to use it while doing grocery shopping.  I bet that everyone in line was thinking that I don't pay my bills when the cashier announced, "Denied".  Very embarrassing.  Now I am unable to buy groceries, medications, pay my rent or bills including one upcoming medical bill or make ATM withdrawals with this card.  I am at a risk of being evicted for non-payment of rent, and my credit report will suffer.  I have NOT requested or otherwise authorized the card cancellation.  

Customer service at this bank is practically non-existent, as all they do is read a script at 40 mph without listening to the other side.  No monthly statements are available.  No questions answered.  My card was NOT compromised and was in a good standing, still good until the next year.  

All the complaints fall on deaf ears.  Texas Department of Banking re-routed me back to Comerica Bank lol.  BBB asked what resolution I want.  I want the bank to be unable to close my card ever again, but alas, it's not happening.  So I am back to the square one.   Comerica Bank is holding my funds hostage, as far as I am concerned.  

To add insult to injury, Comerica Bank grants only one card replacement that is free.  As of now, it appears that this one is being used up as I will hopefully receive a new card in some future.  If the above scenario happens again, I will be charged for the card replacement.  The $$ fee multiplied by a vast number of users = a nice boost to the bank's revenue.  Done at the expense of the aging baby boomers now on Social Security.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Winchester Branch at San Jose, CA
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