Comerica Bank, Review

Comerica Bank, Review

Average rating stars based on 64 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
25
4 star:
1
3 star:
0
2 star:
0
1 star:
38
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Significant Interest
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by SommerJane, Aug. 16, 2024

I was robbed after check went through the ATM It appeared that they gave my water marked already cashed cash from my check to another women and her son. So I wasn't as thrilled with the customer service.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Don't go to Hall and Hayes location
 1star Overall Rating
 1star Waiting Time
by Sycamore, Dec. 12, 2022

Ever since my regular branch closed down, I have been going to different locations in the area.  I don't know what the problem is but a simple deposit or withdrawal took 15 minutes while in the past at my other location, it was done in 2 minutes.  I have been with Comerica ever since I was small and then it was called Detroit Bank and Trust.  They need to fix this.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, HAYES-HALL ROAD BRANCH at Macomb, MI
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Comerica Bank is a RIP OFF
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by RippedOffDuringCovid, Feb. 05, 2021

I opened a checking account for the sole purpose of paying a loan I have through them. (They acquired this loan as I didn’t originally open it with them.) you cannot login and pay the bill online, they are not linked to most banks bill pay and they charge a ridiculous amount to pay over the phone. When they advertised Zelle, I thought this was a great opportunity to open an account, zelle the funds over immediately and pay my loan the fastest, most efficient way possible. I was charged a monthly service fee which caused the account to go negative. I thought my monthly zelle would qualify as a monthly deposit - but apparently it does not. So I was charged a $24 overdraft feel for their $13.95 monthly service fee. On top of that I received no notification that it happened so they started charging $6 PER DAY overdraft fees on top of the fees just mentioned. All in all I was trying to get them my monthly loan payment the fasted way and they charged me $63 in fees in a one week period. Never do business here...

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Fort Worth Lpo at Fort Worth, TX
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California Career
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by VocationalSchool, Sep. 23, 2019

Excellent team and management. Satisfied with the personal care for the accounts and follow ups. The manager, manager assistant and other team members are perfect.
Tried other locations same service quality

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Comerica Bank, Anaheim-Katella Branch at Anaheim, CA
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Robert Green
 5star Overall Rating
 5star Office Environment & Staff
 4star Waiting Time
by Bojud, Sep. 14, 2019

I've been with Comerica for many years at this particular branch. I cannot say enough good about them!
They have helped me out several times and everyone from manager down have been great!  They are better that most other banks and even branches within their system! I cannot say enough. I would recommend them to anyone who is looking for quality service!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Cypress Branch at Cypress, CA
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Customer Service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Bekind000, Nov. 29, 2018

I am sorry to say that the customer service at this bank in more then one location it disappoiting I have banked in a few different state as far as customer service at this bank and I have been verbally abused and threatened to not provide me service in addition to that my appearance has been commented on in a very inappropriate way.  There is a line of respect that has been crossed and providing customer service is clearly not a priority.  I came to this bank for what I hoped would be a great small banking experience but it has been very qestionable in the last few years as I have been yelled at by bank tellers who have then refused me service.  As I am someone who is levelheaded I then had to suck up to this employee to get them to do their job. Various rude comments have been made over the years to me which left me with the impression that said employees might even be jealous of my life???   The staff at this banking institution should be retrained on customer service and lean what proper business eddicut is.  Just because you see a customer year after year this doesn’t give any staff member the right to assume that an customer is there friend who that can talk to in any way they see fit. I am beyond disappointed with the customer service and that when asked to do a task act like they are doing you a favor when it is their job to serve respectfully-   That’s all I ask is to keep things polite and respectful-  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Boca Raton Branch at Boca Raton, FL
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Incompetent facility
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by Anonymous9, Mar. 09, 2018

Since new management this bank has become horrible always pending transactions it takes days for transactions to be complete so your “available” balance is meaningless and they are ridiculous with overdraft fees I talked with them to make sure everything is sorted and put money in my account so I will not have any late fees to wake up the next morning with $200+ in overdraft fees the place Is a joke they accused me of trying to play “catch up” when I would gladly put more money in the bank but since they told me I would be fine If I didn’t use my debit which I didn’t I left but somehow they still messed up and I end up getting overdraft fees for them constantly trying to deduct their overdraft fees before I put money in it’s crazy they just try to gouge you for as much money as they possibly can and in my opinion it’s theft honestly how can they charge $200 of overdraft fees on overdraft fees within 24 hours

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Fourteen Mile Road-Hayes Branch at Warren, MI
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by Lowiss 2018-06-21 18:37:06
I agree with this customer 1000%. Crooks! My Account was a direct deposit specifically to avoid fees. My savings was also charged fees it was a Money Market account with interest rate of 1%. Without my approval they would transfer funds from the MM SAVINGS into my checking to cover unauthorized transactions. Then I try to pay auto insurance by phone they wouldnt approve the release of funds.
Comerica Bank is a refreshing oasis in a desert of impersonal banks.
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JOKO, Sep. 15, 2016

After dealing with several well known banks in the area, my husband and I found the personalized service and general pleasant business atmosphere at Comerica to be a refreshing change.  The staff at the counter are efficient, accurate and pleasant.  The Manager and her staff are helpful, knowledgeable, and always eager to help and provide assistance.  We are thankful to have this bank and these people handling our banking affairs.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Comerica Bank, Windermere-1960 Branch at Houston, TX
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Bookkeeper
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Mina, Jul. 26, 2016

I work for a company as their bookkeeper and I was very happy to see what great care they have toward the owner of the company, and myself, when we had an issue with our software that we are using.  Super friendly, and passionate about giving their customers great customer service.  Marci was outstanding.  Although I did not meet Drew, the owner of the company is very impressed with her as well. Thank you all.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Mesa - Riverview Branch at Mesa, AZ
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Firefighter
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Aplonguiz, Mar. 30, 2016

Everyone at this branch make you feel at home, not your typical banking center, any questions you might have they always go above and beyond to get you the right answer.. Kudos to all the staff in Deer Park.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Deer Park Branch at Deer Park, TX
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FAW
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Nickkie00, Nov. 18, 2015

Carlos was great!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Buffalo Speedway Branch at Houston, TX
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The Best Bank in TX!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by khr1, Jun. 26, 2015

Every time we walk into the Hwy 281 lobby or use the drive thru we are immediately greeted. We feel so at home and grateful for the knoweledge and experience of every person working there. Our accounts have been with them since Sterling Bank. The conversion was hard, but because of the staff we stayed and worked out the kinks. The Mgrs are always willing to help with any problem, big or small. Ms. Springer is the best. The Tellers are awesome. I will never leave this Bank. Love the branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Downtown San Antonio Branch at San Antonio, TX
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I will never recommend this branch of Comerica Bank, horrible service/attitude
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by stillangry, Feb. 07, 2015

I left this bank (Beverly Hills) several months ago. Should have left sooner. When I opened my account they offered $100.00 to you and $50.00 to your employer to open a new account. Neither of us received the money. Comerica BH rep said it would be in my account the October after I opened account. When I realized I never received the $$$ I called customer service. No help. I went to BH branch, rude and no help. I went into 2 other branches and they tried to help me but BH would not give me their time. A manager at another branch kindly called BH and talked to their manager. The BH manager was rude to the manager trying to help me. I never received the $$$ to date. The BH employee also told me I would get fees reversed for using 'other' ATMs. When I complained about that- they gave me a token few dollars, and told me they changed the rule regarding ATMS. In my opinion (which I can prove) the Beverly Hills branch owes me $100.00 and another $198.00 for ATM fees. They owe me a total of $298.00. I find the bank irresponsible and the Beverly Hills employees rude. To be fair I opened my account a few years ago and some employees may have left by now.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Beverly Hills Branch at Beverly Hills, CA
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by Deja 2015-12-30 10:11:40
When I walk in the Lockwood branch I feel so at home they greet you with a smile and do everything to take care of your banking needs. The manager and the staff are so sweet and courteous. I look forward to going to the bank when time comes to go they have smiles on their face and are so kind and concerned about each customer. They are best bank in town. God Bless & keep them all today and always.
Pauline Roshell Brown
Exceptional service, wonderful staff!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by allsmiles, Oct. 24, 2014

      Our experience with this branch of Comerica Bank has been a wonderfully pleasant experience! Although it is located in a large urban area in Phoenix, the service we received surpassed our expectations and  we felt as if we were dealing with a hometown bank with people who truly cared about helping us. The entire staff was kind and courteous in helping us with a number of requests, from opening our accounts to  helping us with signing and notarizing paperwork to close a business transaction. We appreciate your professionalism!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, North Central Phoenix Branch at Phoenix, AZ
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My Hometown Bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MG1957, Oct. 03, 2014

Wow!  This bank is head and shoulders above the competition in the way they treat me as a client.  They know my name when I walk in.  They open another teller if they see me waiting.  They are always asking for my input on what they offer.  Marlene is the branch manager and her attitude flows down to the rest of the staff.  It's so refreshing to do business the way I like to believe I do business.  I have brought several friends and clients to Comerica and they are all impressed as well.  Keep it up!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, 20th Street And Camelback Banking Ce at Phoenix, AZ
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by lucky1949 2016-05-19 14:41:54
I have been with Comerica Bank at Camelback and 20th street since 2012, and they feel like my family. When my late husband passed in 2014 they were very supportive in helping me with my accounts and getting things switched over., it is true they know us by name when we walk through the door. Two people who have always been there for me is Chris and Alicia.  When I walk in I'm with family.
My Debit Card was closed for no reason whatsoever
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by OlgaSays, Oct. 01, 2014

I have a US Direct Express Debit Card with the Comerica Bank which is where my Social Security checks were direct-deposited.   All of a sudden I found out that it was canceled, and done so without my knowledge or authorization.  I was unable to use it while doing grocery shopping.  I bet that everyone in line was thinking that I don't pay my bills when the cashier announced, "Denied".  Very embarrassing.  Now I am unable to buy groceries, medications, pay my rent or bills including one upcoming medical bill or make ATM withdrawals with this card.  I am at a risk of being evicted for non-payment of rent, and my credit report will suffer.  I have NOT requested or otherwise authorized the card cancellation.  

Customer service at this bank is practically non-existent, as all they do is read a script at 40 mph without listening to the other side.  No monthly statements are available.  No questions answered.  My card was NOT compromised and was in a good standing, still good until the next year.  

All the complaints fall on deaf ears.  Texas Department of Banking re-routed me back to Comerica Bank lol.  BBB asked what resolution I want.  I want the bank to be unable to close my card ever again, but alas, it's not happening.  So I am back to the square one.   Comerica Bank is holding my funds hostage, as far as I am concerned.  

To add insult to injury, Comerica Bank grants only one card replacement that is free.  As of now, it appears that this one is being used up as I will hopefully receive a new card in some future.  If the above scenario happens again, I will be charged for the card replacement.  The $$ fee multiplied by a vast number of users = a nice boost to the bank's revenue.  Done at the expense of the aging baby boomers now on Social Security.  


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Winchester Branch at San Jose, CA
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disapointed with this branch
 1star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by amandaszcz, Jul. 23, 2014

I can not believe how this branch does business! It makes me want to close everyone of my accounts that I've had for over 26 years
My fiance yesterday went into this location to deposit a life insurance policy from his mother passing away, which you know is already a difficult situation... The teller pressured him and asked him 50 times over and over again to open a checking.. (after he just closed one last month ) he said no everytime till he finally felt defeated upset and just wanted to leave. They then sent him to a different person to set the checking account up.. an hour later he left so upset had no idea what happens and completely mad that they took advantage of him ! All he wanted to do was put the money in his savings account for our daughter's future! Shame on you! Shame on all of you for taking advantage of a man in morning the loss of his mother! I am udderly discusted, at everyone in this branch and will continue to voice this to every person in management!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Ten Mile - Haggerty Branch at Novi, MI
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This branches biggest asset is its people!
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by unusedscreenname, Jun. 29, 2014

I have been a customer at this bank for over 20 years.  Consistently, the vice president/managers there have been friendly and helpful, with an open door policy to their office.  They don't hide in an ivory tower.  Every teller there is sharp, accurate, and a pleasure to work with.  I feel like I'm dealing with friends.  Yes, there are 12 windows and only 3-4 tellers, but that's because most people don't walk in the bank anymore.  Nevertheless, the line still moves quickly.
I felt compelled to write this review because I saw people giving the bank one star because they didn't put up Christmas decorations! They objected that the bank didn't defend the beliefs of the majority of its customers, etc.  But they're a bank, not political activists.  That's just silly.
Another review complained the bank was "too small" to handle their business, based on the fact that they deposited a $100 check and immediately must have written ten checks on it, because they said they had $330 in bounced check fees ($33 x 10).  They said the bank didn't clear their check quickly enough.  The bank usually clears checks very quickly, unless of course you have a bad record with them.  That review says more about the reviewer than the bank.
This is an excellent branch.  It deserves 5 stars!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Lahser-Eleven Mile Branch at Southfield, MI
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money trap
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by deernheadlight, May. 03, 2014

Be careful getting an account here as they have grey areas in which they will hold money so as to overdraft your account then ask if you would like a credit card or loan. 1000.00 was held for over 1 week to which 11 overdrafts were withdrawn from even when check cleared. There solution was u shouldn't spend money when u know its not available. How can I know if they never told me? They stated that their fraud was the one to hold check which means they're the ones causing the hold. When spoken to the client who wrote the check they stated the money was withdrawn from account the day of deposit. So who do I charge for this? Where do I get my 333.00 back? As I see it they are a small bank who cannot handle my finances. This has been an issue for almost 15 years. You are now warned. STAY AWAY!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Los Gatos Branch at Los Gatos, CA
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by Blessing 2014-08-08 14:41:35
Wow! What a shame on this financial institution! My son's college fund which I was informed will not be charged. Surprisingly, I recently found out that $5.50 fees were been charged every month since June. This is misleading and disappointing for an institution which I thought was credible. This has been very discouraging for my young college son who needs every cent to use for school. After writing this comment, we will close our account and tell our family and friends not to bank with such institution!
Montague, MI Branch Top Shelf
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JimV, Mar. 14, 2014

This is one of the outstanding bank branches that I have worked with over the years. They are outstanding in all areas of customer service and really care about their customers. I always thought banks were banks so why should I care where I bank? Well, these folks go above and beyond for customers and they are the reason why I will stay at Comerica because they do such a great job.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Comerica Bank, Naples Branch at Naples, FL
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