City National Bank, Review

City National Bank, Review

Average rating stars based on 3 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
We have banked at and appreciated the service at CNB for 20+ years
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Lisa32154, Apr. 04, 2015

We have banked at City National for many years with both business and personal accounts. Overall, the service has been great, the people friendly and easy to work with. Recommend them especially if you live or own a business in Long Beach.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on City National Bank, Long Beach Marina Branch at Long Beach, CA
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Mistreated Customer
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by CityNationalMistreat, Feb. 25, 2014

Re: Joey Sullivan, Vice President/Branch Manager Sunset Doheny Branch.

Issue: Joey Sullivan lacks professional etiquette.  He is rude and condescending.  I have been banking with City National for over 20 year at the Sunset Doheny branch, both personal and business.  For the past four to six months they have had fewer tellers so whenever I go into the bank, it seems at anytime there always is a line of people waiting.  In all the years it has been like this.  I walked in today and asked an employee at a desk adjacent the line when they were getting more tellers.  Joey Sullivan (Vice President) walked up to me with a bad attitude.  I had only asked the employee when they were going to get more tellers... Joey said I should come in at different times, which I always do and there is always a line now.  Fact, they are short on tellers!  Joey told me to"get used to it, times change and there is always going to be waiting going forward".  In my conversation with Joey Sullivan I told him that I keep tens of thousands of dollars in basic accounts there at anytime.  He, mockingly said "Woah that's allot of money"!  I don't appreciate this behavior by a Vice President/Branch Manager or any other employee at a bank I chose to do my banking.  He obviously skipped or flunked his training in proper customer service and etiquette.

Advice to Management: I suggest Joey Sullivan be put in a position where he does not deal with customers of the bank!  He was flat out disrespectful and rude!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank, Sunset/Dohenybranch at West Hollywood, CA
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by JimH310 2014-06-16 04:59:52
I was looking for a bank to open an account for a substantial amount of money. I would not want to be treated that way. I will look elsewhere.
by JimH310 2014-06-16 05:01:04
I was looking for a bank to open an account for a substantial amount of money. I would not want to be treated that way. I will look elsewhere.
Solid Banking with Great Entertainment Banking Products
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by NYCFILMSTAR, Sep. 17, 2013

I was looking for a bank that helps fund entertainment based busieness for my feature film I am producting.  City National was able to provide several solutions and frankly the customer service surpased my expectation.  Anyone looking for a Business loan or Personal banking I would give them a try.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on City National Bank, Times Square Banking Center at New York, NY
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