Name:Citizens Bank, WEBSTER BRANCH
Full Service Brick and Mortar Office
Review: 2.5star37 client reviews
Location:66 W Main St
Webster, NY 14580

Monroe County
View Other Branches
Branch Deposit:$109,684,000
FDIC Cert:#57957

The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:05/13/2005
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1093, view all, view on map
Total Assets:$224,955,587,000
Total Deposits:$181,549,092,000
Total Equity Capital:$21,898,774,000
Total Domestic Office Deposits:$181,499,092,000
Net Income:$1,507,809,000
Quarterly Net Income:$472,220,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:8%

Client Review

37 client reviews of Citizens Bank scored 2.5 out of 5.

Bad Manager = Bad Banking
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Sunny29, Apr. 28, 2023

I made an appointment to meet with the bank manager given a large amount of money was going to be invested at this bank location at 66 West Main St. Webster NY 14580. The manager was very arrogant, spoke in an aggressive manner and acted as if I was wasting his time. It made me very uncomfortable so I contacted a different staff member on another day to ask questions and heard her ask a colleague the question, and when she transferred my call, it ended up being the same manager unfortunately! He spoke again with his condescending tone questioning me why I called after he already met with me rather than trying to answer my banking questions?!! Not only extremely unprofessional, but really has some anger issues —very rude! Will never bank there again and he should be fired. I am sure he is driving customers away!!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, WEBSTER BRANCH at Webster, NY
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