Citizens Bank, WEBSTER BRANCH
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37 client reviews
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| Name: | Citizens Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 05/13/2005 |
| FDIC Insurance: | 05/13/2005 |
| Holden By: | CITIZENS FINANCIAL GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1093, view all, view on map |
| Website: | www.citizensbank.com |
| Total Assets: | $224,955,587,000 |
| Total Deposits: | $181,549,092,000 |
| Total Equity Capital: | $21,898,774,000 |
| Total Domestic Office Deposits: | $181,499,092,000 |
| Net Income: | $1,507,809,000 |
| Quarterly Net Income: | $472,220,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
37 client reviews of Citizens Bank scored 2.5 out of 5.
Bad Manager = Bad Banking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sunny29, Apr. 28, 2023
I made an appointment to meet with the bank manager given a large amount of money was going to be invested at this bank location at 66 West Main St. Webster NY 14580. The manager was very arrogant, spoke in an aggressive manner and acted as if I was wasting his time. It made me very uncomfortable so I contacted a different staff member on another day to ask questions and heard her ask a colleague the question, and when she transferred my call, it ended up being the same manager unfortunately! He spoke again with his condescending tone questioning me why I called after he already met with me rather than trying to answer my banking questions?!! Not only extremely unprofessional, but really has some anger issues —very rude! Will never bank there again and he should be fired. I am sure he is driving customers away!!
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, WEBSTER BRANCH at Webster, NY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sunny29, Apr. 28, 2023
I made an appointment to meet with the bank manager given a large amount of money was going to be invested at this bank location at 66 West Main St. Webster NY 14580. The manager was very arrogant, spoke in an aggressive manner and acted as if I was wasting his time. It made me very uncomfortable so I contacted a different staff member on another day to ask questions and heard her ask a colleague the question, and when she transferred my call, it ended up being the same manager unfortunately! He spoke again with his condescending tone questioning me why I called after he already met with me rather than trying to answer my banking questions?!! Not only extremely unprofessional, but really has some anger issues —very rude! Will never bank there again and he should be fired. I am sure he is driving customers away!!
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, WEBSTER BRANCH at Webster, NY
Was this review helpful to you? Yes, No Report Abuse
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