Citizens Bank, Shrewsbury Stop & Shop Branch

Name:Citizens Bank, Shrewsbury Stop & Shop Branch
Full Service Retail Office
Review:29 client reviews
Location:539 Boston Tpk
Shrewsbury, MA 01545

Worcester County
View Other Branches
 
Phone:508-845-4674
Branch Deposit:$43,985,000
FDIC Cert:#57957
Established:2003-08-25


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Citizens Financial Group, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:807, view all, view on map
Website:www.citizensbank.com
Total Assets:$123,921,051,000
Total Deposits:$90,564,903,000
Total Equity Capital:$16,678,187,000
Total Domestic Office Deposits:$90,301,968,000
Net Income:$660,896,000
Quarterly Net Income:$348,058,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
 More...


Client Review

29 client reviews of Citizens Bank scored 2.5 out of 5.

Thank you for credit $80.00 to me
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gtr110512, Dec. 01, 2012

I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me.  Thanks again.  Grace Tr

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
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Terrile bank, camera is not clear, stole money
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gtr110512, Nov. 05, 2012

10-24, 2012, I deposited cash $300 (10 x $20 plus 1 x $100) at Citizens Bank, 539 Boston Tpk., Shrewsbury, Ma .  My brother n I carefully counted before I deposit.  But bank teller told me that I just gave $220 so I gave her another $80.  I told my brother this missing n he said: "Can not missing $4x $20, maybe the teller made mistake see a $100 bill was $20 bill so she told it was $220".  Next day, I came back to bank and requested  this teller to give me see video tape.  She told: "You cannot allow to see  video tape because of bank's security".  She told me manager Brian will review video and call me tomorrow.  10/26, Brian called me, and I told him this issue maybe teller saw 100 bill as 20 bill so she counted 11x$20 but I gave her 10x $20 + $100.   He told me that he can not allow to review video tape , only securities can be able review n he will call back to me after the security review this video. Nov 1, he told he cannot see the bill clearly so he cannot sure the bill was $20 or $100.  I told him to zoom out and review video slowly but he refuse and said he cannot do anymore so I called to the Citizens customer service and talked to Tiffany, and she told she will request Brian counted the money on that day and call back to me but nobody answered me.  Today, I called to bank, n the customer service is horrible to refusing resolve this issue.  So I complain to www.bbb.org n review online. I suppose teller know camera of  bank is not clear and the customer cannot allow to see their video so she stole my money and put $80 to her body or somewhere that  camera cannot reach or see such as blind spots or maybe teller dropped my $80 around her area and she did not know. This is Bank but how come the camera at Bank is not clear and if the theft is happen , how the police can recognize the theft's face and their gun.  I suspect they do not check camera as Brian said or Brian n teller are accomplice to steal the money from Citizens customer or they tried to protect each other in order to have no compensate the money was missing.  The money can not be missing without no reason, or the money can not fly by itself.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
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