Citizens Bank, MYSTIC BRANCH

Name:Citizens Bank, MYSTIC BRANCH
Full Service Brick and Mortar Office
Review: 2.5star37 client reviews
Location:23 Broadway Ave
Mystic, CT 06355

New London County
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Branch Deposit:$121,576,000
FDIC Cert:#57957

The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:05/13/2005
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1060, view all, view on map
Total Assets:$221,750,244,000
Total Deposits:$180,831,726,000
Total Equity Capital:$23,288,619,000
Total Domestic Office Deposits:$180,781,726,000
Net Income:$1,711,679,000
Quarterly Net Income:$203,870,000
Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:4%

Client Review

37 client reviews of Citizens Bank scored 2.5 out of 5.

The most unprofessional bank/bankers
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Disbelief, Sep. 22, 2023

Yesterday I went to check my bank account at the ATM. My wife and I had deposited $5,000 the day before. My account had been deactivated. When I called the branch manager, Stacey Taylor, she proceeded to tell me in a condescending, loud, and rude tone that the check we deposited "did not jibe with Citizen Banks standards" and that they were going to hold the check and suspend that my account would be deactivated for the duration. When I walked in to confront her about the absurdity of Citizen Bank holding my money hostage, she made a loud announcement in the same nasty tone "You only have a couple hundred dollars in the account anyway..." She then turned and walked into her office and slammed the door behind her.
Here's the rub - when my wife and I called our regular bank, Wells Fargo, to explain what happened, they were baffled. The manager informed us that Citizen Bank was not "holding" the check. They had cashed the check.
We are lodging a formal complaint with the FDIC.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, MYSTIC BRANCH at Mystic, CT
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