Citizens Bank, Mentor-On-the-lake Branch

Name:Citizens Bank, Mentor-On-the-lake Branch
Full Service Brick and Mortar Office
Review:33 client reviews
Location:5963 Andrews Road
Mentor, OH 44060

Lake County
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Branch Deposit:$76,099,000
FDIC Cert:#57957

The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:2005-05-13
Holden By:Citizens Financial Group Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1184, view all, view on map
Total Assets:$191,869,069,000
Total Deposits:$161,300,226,000
Total Equity Capital:$21,599,475,000
Total Domestic Office Deposits:$161,107,984,000
Net Income:$449,910,000
Quarterly Net Income:$449,910,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%

Client Review

33 client reviews of Citizens Bank scored 2.5 out of 5.

No customer service and insulted even after proof.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mpaulers, Jun. 17, 2018

The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great , they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us  to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mentor-On-the-lake Branch at Mentor, OH
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