Citizens Bank, MENTOR-ON-THE-LAKE BRANCH
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Name: | Citizens Bank |
Concentration: | Commercial Lending Specialization |
Established: | 05/13/2005 |
FDIC Insurance: | 05/13/2005 |
Holden By: | CITIZENS FINANCIAL GROUP INC |
Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
# of Branches: | 1021, view all, view on map |
Website: | www.citizensbank.com |
Total Assets: | $219,634,049,000 |
Total Deposits: | $180,116,467,000 |
Total Equity Capital: | $23,171,702,000 |
Total Domestic Office Deposits: | $180,066,467,000 |
Net Income: | $739,160,000 |
Quarterly Net Income: | $401,217,000 |
Return on Assets: | 1% |
Quarterly Return on Assets: | 1% |
Return on Equity: | 6% |
Quarterly Return on Equity: | 7% |
More... |
Client Review
37 client reviews of Citizens Bank scored 2.5 out of 5.
No customer service and insulted even after proof.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mpaulers, Jun. 17, 2018
The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great , they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mentor-On-the-lake Branch at Mentor, OH
Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mpaulers, Jun. 17, 2018
The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great , they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mentor-On-the-lake Branch at Mentor, OH
Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Spooky214 2023-03-07 10:04:42
Citizens Home Office is horrible. They can’t even give you the right information. Their story constantly changes. They need a Federal Investigation.
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