Home > New York Banks > Islandia Banks > Citizens Bank Islandia > Citizens Bank, ISLANDIA BRANCH > Review
Citizens Bank, Review
Citizens Bank, Review
Average rating
![]() ![]() ![]() ![]() |
|
A total of 2 Reviews with 4 Star
Outside Driveup Issue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tonawanda, Jan. 27, 2015
I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine. When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them. They can't guarantee that the service person will be there before they close for the day. If they come too late, they'll have to come back tomorrow....Really???? This is terrible customer service. Not the staff's fault at all - they're very professional & helpful. This is a bad bank policy.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse





by Tonawanda, Jan. 27, 2015
I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine. When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them. They can't guarantee that the service person will be there before they close for the day. If they come too late, they'll have to come back tomorrow....Really???? This is terrible customer service. Not the staff's fault at all - they're very professional & helpful. This is a bad bank policy.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Thank you for credit $80.00 to me
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gtr110512, Dec. 01, 2012
I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me. Thanks again. Grace Tr
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse





by gtr110512, Dec. 01, 2012
I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me. Thanks again. Grace Tr
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
JPMorgan Chase Bank, ISLANDIA SHOPPING CENTER BRANCH (0.4 miles)
Full Service Brick and Mortar Office
1862 Veterans Hwy
Islandia, NY 11749
Full Service Brick and Mortar Office
1862 Veterans Hwy
Islandia, NY 11749
Flushing Bank, ISLANDIA BRANCH (0.4 miles)
Full Service Brick and Mortar Office
1707 Veterans Hwy
Islandia, NY 11749
Full Service Brick and Mortar Office
1707 Veterans Hwy
Islandia, NY 11749
Flagstar Bank, ISLANDIA BRANCH (0.5 miles)
Full Service Brick and Mortar Office
1601 Veterans Hwy
Islandia, NY 11749
Full Service Brick and Mortar Office
1601 Veterans Hwy
Islandia, NY 11749
EverBank, ISLANDIA MTG BRANCH (1.1 miles)
Limited Service Loan Production Office
1377 Motor Pkwy
Islandia, NY 11749
Limited Service Loan Production Office
1377 Motor Pkwy
Islandia, NY 11749
Dime Community Bank (1.7 miles)
Full Service Brick and Mortar Office
898 Veterans Memorial Hwy
Hauppauge, NY 11788
Full Service Brick and Mortar Office
898 Veterans Memorial Hwy
Hauppauge, NY 11788