Citizens Bank, Grand Rapids Mi Lpo Branch

Name:Citizens Bank, Grand Rapids Mi Lpo Branch
Limited Service Loan Production Office
Review:33 client reviews
Location:4660 Kalamazoo Ave. Se
Grand Rapids, MI 49508

Kalamazoo County
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FDIC Cert:#57957
Established:2002-07-01


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Citizens Financial Group Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1172, view all, view on map
Website:www.citizensbank.com
Total Assets:$226,531,535,000
Total Deposits:$181,708,144,000
Total Equity Capital:$24,142,209,000
Total Domestic Office Deposits:$181,566,368,000
Net Income:$836,700,000
Quarterly Net Income:$386,790,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

33 client reviews of Citizens Bank scored 2.5 out of 5.

Excellent banking location
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MikeRambo, Jul. 17, 2022

The reason why I love this branch is because I've been banking here since it opened as Mellon PSFS back in 1999.  They are asking if I need to open another account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Bensalem Acme Branch at Bensalem, PA
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Worst customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MariaD, May. 03, 2021

I cringe when I have to go to this branch of Citizens Bank.  I like Citizens Bank it is this branch (Concordville) with very poor customer service.  I have seen the employees in this branch speak very poorly to customers.  I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes.  I do not go to that branch if I can help it.  The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
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New Management Is Horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Kalisidragon, Nov. 29, 2019

So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
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All Reviews...

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