Citizens Bank, Georgetown Square Branch

Name:Citizens Bank, Georgetown Square Branch
Full Service Brick and Mortar Office
Review:29 client reviews
Location:5225 Sheridan Drive
Buffalo, NY 14221

Erie County
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Phone:716-633-0681
Branch Deposit:$87,802,000
FDIC Cert:#57957
Established:1994-06-25


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Citizens Financial Group, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:821, view all, view on map
Website:www.citizensbank.com
Total Assets:$122,428,671,000
Total Deposits:$89,838,581,000
Total Equity Capital:$16,608,877,000
Total Domestic Office Deposits:$89,494,947,000
Net Income:$312,838,000
Quarterly Net Income:$312,838,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

29 client reviews of Citizens Bank scored 2.5 out of 5.

Outside Driveup Issue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tonawanda, Jan. 27, 2015

I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine.  When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them.  They can't guarantee that the service person will be there before they close for the day.  If they come too late, they'll have to come back tomorrow....Really????  This is terrible customer service.  Not the staff's fault at all - they're very professional & helpful.  This is a bad bank policy.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
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