Home > Rhode Island Banks > Riverside Banks > Citizens Bank Riverside > Citizens Bank, East Providence Branch
Citizens Bank, East Providence Branch
|
32 client reviews
| |
| Name: | Citizens Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 2005-05-13 |
| FDIC Insurance: | 2005-05-13 |
| Holden By: | Citizens Financial Group Inc |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 952, view all, view on map |
| Website: | www.citizensbank.com |
| Total Assets: | $188,069,637,000 |
| Total Deposits: | $157,071,480,000 |
| Total Equity Capital: | $22,741,867,000 |
| Total Domestic Office Deposits: | $156,829,177,000 |
| Net Income: | $2,308,064,000 |
| Quarterly Net Income: | $514,992,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
32 client reviews of Citizens Bank scored 2.5 out of 5.
Worst customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MariaD, May. 03, 2021
I cringe when I have to go to this branch of Citizens Bank. I like Citizens Bank it is this branch (Concordville) with very poor customer service. I have seen the employees in this branch speak very poorly to customers. I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes. I do not go to that branch if I can help it. The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MariaD, May. 03, 2021
I cringe when I have to go to this branch of Citizens Bank. I like Citizens Bank it is this branch (Concordville) with very poor customer service. I have seen the employees in this branch speak very poorly to customers. I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes. I do not go to that branch if I can help it. The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
New Management Is Horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Kalisidragon, Nov. 29, 2019
So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kalisidragon, Nov. 29, 2019
So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Regional manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 4evayoung, Aug. 04, 2019
Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 4evayoung, Aug. 04, 2019
Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
HarborOne Bank, East Providence Branch (0.6 miles)
Full Service Brick and Mortar Office
2830 Pawtucket Ave
Riverside, RI 02915
Full Service Brick and Mortar Office
2830 Pawtucket Ave
Riverside, RI 02915
Citizens Bank, Seekonk Stop & Shop (1.1 miles)
Full Service Retail Office
125 Highland Avenue, Route 6
Seekonk, MA 02771
Full Service Retail Office
125 Highland Avenue, Route 6
Seekonk, MA 02771
Bank Rhode Island, East Providence Branch (1.3 miles)
Full Service Brick and Mortar Office
77 Highland Avenue
East Providence, RI 02914
Full Service Brick and Mortar Office
77 Highland Avenue
East Providence, RI 02914
Bank of America, Seekonk Branch (1.4 miles)
Full Service Brick and Mortar Office
1021 Fall River Avenue
Seekonk, MA 02771
Full Service Brick and Mortar Office
1021 Fall River Avenue
Seekonk, MA 02771
Webster Bank, Riverside Branch (1.8 miles)
Full Service Brick and Mortar Office
741 Willett Avenue
Riverside, RI 02915
Full Service Brick and Mortar Office
741 Willett Avenue
Riverside, RI 02915