Full Service Brick and Mortar Office
Review: 2.5star37 client reviews
Location:8 E High St
East Hampton, CT 06424

Middlesex County
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Branch Deposit:$124,546,000
FDIC Cert:#57957

The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:05/13/2005
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1060, view all, view on map
Total Assets:$221,750,244,000
Total Deposits:$180,831,726,000
Total Equity Capital:$23,288,619,000
Total Domestic Office Deposits:$180,781,726,000
Net Income:$1,711,679,000
Quarterly Net Income:$203,870,000
Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:4%

Client Review

37 client reviews of Citizens Bank scored 2.5 out of 5.

Branch Manager
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by atweedie, Nov. 03, 2015

I had recently moved to another state and tried to close my account in person but they wouldn't let me and said I needed to send a letter. So I left some money in my account to pay a couple more bills until I was able to open a different account where I lived because there was no citizens banks out west. I explained my situation with a seasoned teller at the time. Her and another lady were very helpful and we're willing to work with my situation. By the time I moved and got settled and opened up another account with a bank I sent that letter to close my account with a check for any extra fees that may have accured. By the time they had gotten that check fees had snowballed to $170 witch the teller and her supervisor at the time said would not happen. I had not received any emails phone calls or anything thinking my account was closed and taken care of. 2 weeks later I received an automated phone call saying I owed $170 witch then made me call. When I called I talked to the male branch manager that was completely understand professional and started raising his voice at me when I was put trying to explain the situation. It then got to the point where I confronted him on why he was talking to me like I was a criminal and not a customer for 7 years and with the same attitude he resisted to understand what the other employees had told me and just began to talk to me like I was a teenager and I didn't understand what late fees and over draft charges were. I was assured that I wouldn't get any fees as long as I sent a check to cover the difference but by the time they got the check I had already been $20 dollars over and that's when the snow ball effect happened. He assured me he would sort this out with the other employees I had talked to. I then said I have no problem paying the $20 I had miscalculated for and just let me close my account. I finally received a call 3 days later from the male branch manager with the same tone of disrespect saying to close the account I must pay $120 dollars. With sheer disgust I accepted to pay that with a pledge of never dealing with a citizens bank again and to tell my story of what happened. To anyone going to deal with this manager do jot expect any sort of professionalism or respect this man obviously has too man personal issues to be dealing in customer service and tends to bring his issues into work and let's his frustrations out on customers BE WARNED!!! And good luck go to Wells Fargo where customer service is excellent and professional and they are willing to help with real "citizens" needs.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, East Hampton Branch at East Hampton, CT
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