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Citizens Bank, CONCORDVILLE BRANCH
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33 client reviews
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| Name: | Citizens Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 05/13/2005 |
| FDIC Insurance: | 05/13/2005 |
| Holden By: | CITIZENS FINANCIAL GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1148, view all, view on map |
| Website: | www.citizensbank.com |
| Total Assets: | $226,401,591,000 |
| Total Deposits: | $182,994,749,000 |
| Total Equity Capital: | $23,673,882,000 |
| Total Domestic Office Deposits: | $182,871,182,000 |
| Net Income: | $2,173,757,000 |
| Quarterly Net Income: | $675,516,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
33 client reviews of Citizens Bank scored 2.5 out of 5.
Worst customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MariaD, May. 03, 2021
I cringe when I have to go to this branch of Citizens Bank. I like Citizens Bank it is this branch (Concordville) with very poor customer service. I have seen the employees in this branch speak very poorly to customers. I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes. I do not go to that branch if I can help it. The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MariaD, May. 03, 2021
I cringe when I have to go to this branch of Citizens Bank. I like Citizens Bank it is this branch (Concordville) with very poor customer service. I have seen the employees in this branch speak very poorly to customers. I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes. I do not go to that branch if I can help it. The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
Was this review helpful to you? Yes, No Report Abuse
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