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Citizens Bank, CITIZENS BANK NEW HAMPSHIRE BRANCH
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36 client reviews
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| Name: | Citizens Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 05/13/2005 |
| FDIC Insurance: | 05/13/2005 |
| Holden By: | CITIZENS FINANCIAL GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1100, view all, view on map |
| Website: | www.citizensbank.com |
| Total Assets: | $222,753,420,000 |
| Total Deposits: | $180,764,166,000 |
| Total Equity Capital: | $22,856,559,000 |
| Total Domestic Office Deposits: | $180,714,166,000 |
| Net Income: | $1,035,589,000 |
| Quarterly Net Income: | $497,460,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
36 client reviews of Citizens Bank scored 2.5 out of 5.
Bad Manager = Bad Banking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sunny29, Apr. 28, 2023
I made an appointment to meet with the bank manager given a large amount of money was going to be invested at this bank location at 66 West Main St. Webster NY 14580. The manager was very arrogant, spoke in an aggressive manner and acted as if I was wasting his time. It made me very uncomfortable so I contacted a different staff member on another day to ask questions and heard her ask a colleague the question, and when she transferred my call, it ended up being the same manager unfortunately! He spoke again with his condescending tone questioning me why I called after he already met with me rather than trying to answer my banking questions?!! Not only extremely unprofessional, but really has some anger issues —very rude! Will never bank there again and he should be fired. I am sure he is driving customers away!!
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, WEBSTER BRANCH at Webster, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sunny29, Apr. 28, 2023
I made an appointment to meet with the bank manager given a large amount of money was going to be invested at this bank location at 66 West Main St. Webster NY 14580. The manager was very arrogant, spoke in an aggressive manner and acted as if I was wasting his time. It made me very uncomfortable so I contacted a different staff member on another day to ask questions and heard her ask a colleague the question, and when she transferred my call, it ended up being the same manager unfortunately! He spoke again with his condescending tone questioning me why I called after he already met with me rather than trying to answer my banking questions?!! Not only extremely unprofessional, but really has some anger issues —very rude! Will never bank there again and he should be fired. I am sure he is driving customers away!!
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, WEBSTER BRANCH at Webster, NY
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NO CUSTOMER SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ApexTuning, Mar. 02, 2023
As a business owner , I am extremely displeased with how Citizens run their operations. My account has been supposedly suspended due to fraudulent activity. So I figured okay , I’ll just call them & verify theirs no fraud activity. NOBODY ANSWERED THE PHONE. I stayed on hold sitting in the parking lot for 2 hours till I finally had enough. So that being said how can I pay my employees if I can’t pull any funds from my account? I most certainly will not be referring this bank to ANYONE on that matter unless you want your accounts locked up.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, MAPLE SHADE BRANCH at Maple Shade, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ApexTuning, Mar. 02, 2023
As a business owner , I am extremely displeased with how Citizens run their operations. My account has been supposedly suspended due to fraudulent activity. So I figured okay , I’ll just call them & verify theirs no fraud activity. NOBODY ANSWERED THE PHONE. I stayed on hold sitting in the parking lot for 2 hours till I finally had enough. So that being said how can I pay my employees if I can’t pull any funds from my account? I most certainly will not be referring this bank to ANYONE on that matter unless you want your accounts locked up.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, MAPLE SHADE BRANCH at Maple Shade, NJ
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Wouldn't use them definitely not the ATM
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DPSR, Feb. 14, 2023
I deposited 1000 dollars cash into their ATM for my checking account. The account did not receive this. The ATM said error but it won't return my cash. The bank manager was powerless and careless. The employee Bill was nice enough to help out. No money could be returned to me tho. Still has not been. I filed a police report.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, HADDON HEIGHTS BRANCH at Haddon Heights, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DPSR, Feb. 14, 2023
I deposited 1000 dollars cash into their ATM for my checking account. The account did not receive this. The ATM said error but it won't return my cash. The bank manager was powerless and careless. The employee Bill was nice enough to help out. No money could be returned to me tho. Still has not been. I filed a police report.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, HADDON HEIGHTS BRANCH at Haddon Heights, NJ
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