Citizens Bank, Brighton Branch

Name:Citizens Bank, Brighton Branch
Full Service Brick and Mortar Office
Review:31 client reviews
Location:414 Washington Street
Brighton, MA 02135

Suffolk County
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Phone:617-782-4820
FDIC Cert:#57957
Established:1986-06-30


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Citizens Financial Group, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1113, view all, view on map
Website:www.citizensbank.com
Total Assets:$163,025,478,000
Total Deposits:$125,759,512,000
Total Equity Capital:$21,454,089,000
Total Domestic Office Deposits:$125,246,311,000
Net Income:$906,195,000
Quarterly Net Income:$464,203,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

31 client reviews of Citizens Bank scored 2.5 out of 5.

New Management Is Horrible
Overall Rating
Interest Rate and Cost
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by Kalisidragon, Nov. 29, 2019

So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
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Regional manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by 4evayoung, Aug. 04, 2019

Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered  at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
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No customer service and insulted even after proof.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by mpaulers, Jun. 17, 2018

The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great , they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us  to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mentor-On-the-lake Branch at Mentor, OH
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