Citizens Bank, Review

Citizens Bank, Review

Average rating stars based on 37 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
12
4 star:
2
3 star:
0
2 star:
3
1 star:
20

A total of 12 Reviews with 5 Star

Excellent banking location
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MikeRambo, Jul. 17, 2022

The reason why I love this branch is because I've been banking here since it opened as Mellon PSFS back in 1999.  They are asking if I need to open another account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Bensalem Acme Branch at Bensalem, PA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Regional manager
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by 4evayoung, Aug. 04, 2019

Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered  at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Citizens Bank Review
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DaveZ, Mar. 27, 2017

The people at the Panorama Trail Citizens Bank branch in Penfield, New York are exceptional. They are all so personable, and I never feel like just another customer. They treat me as a good friend and neighbor. And Linda couldn't be nicer. When my girlfriend passed away in July of 2016, her kind words to me meant so much. Thanks Linda.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Panorama Plaza at Rochester, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

New staff
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Cheesecakefan, Dec. 29, 2015

I am so sad and excited that Jill and Mallory have been promoted and transferred to the Kingston bank.  My Norwell bank will never be the same.  I will travel to Kingston just to keep tabs with them.  Kingston has 2 of the best employees ever.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Kingston Stop And Shop Branch at Kingston, MA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Mgr Customer Service
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by TheOriginalGregB, Dec. 28, 2015

I have occasion to frequent this branch on occasion. Each and every time I do I have the pleasure to be helped by Aaron, I believe he is the branch manager. He is always friendly, courteous and professional. He has a good memory for remembering the small things that keep me coming back. He is very knowledgeable in his field. An excellent employee and manager.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Stop & Shop - Wickford Branch at North Kingstown, RI
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Excellent Sevice !!!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by shanara, Sep. 19, 2015

I went in to the Sop & Shop branch in Westborough today. The manager and teller were so friendly and polite. They were able to help me out in no time. I am looking forward to banking with them for a very long time. Now this is the way banking is supposed to be.  

* this reviewer had >10 banks before.
* this review was made on Citizens Bank, Westborough Stop & Shop Branch at Westborough, MA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Erica F. Berman
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Erica F. Berman
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Erica F. Berman
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Love this bank
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by Smooshles, May. 26, 2012

Citizens Bank in the North Andover Stop & Shop has been my bank since I moved to the town 11 years ago and I have to say that the staff has been just so friendly which is my most important criteria in addition to convenient bank hours.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, North Andover Stop & Shop Branch at North Andover, MA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

phone service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by clclclclcl, Apr. 11, 2012

I needed to order Euro's quickly and my branch did not carry them.  Dawn took my phone call and went the extra mile to find a Citizen's branch that did carry them, found the phone number and gave me directions.  Very helpful.  

Cynthia Lehan

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Cobbs Corner Branch at Stoughton, MA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Outstanding effort!
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by davelima, Jan. 03, 2011

Manuel Guerrero, the Assistant Manager, went out of his way to help our mutual client close on their new home on New Years Eve. Without his help they could not have closed. He saved the day.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Financial Center Branch at Boston, MA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Banks Nearby

Manufacturers and Traders Trust Company, COPLEY SQUARE BRANCH (0.0 miles)
Full Service Brick and Mortar Office
425 Boylston St
Boston, MA 02116
Bank of America, BACK BAY BRANCH (0.0 miles)
Full Service Brick and Mortar Office
440 Boylston St
Boston, MA 02116
Webster Bank, COPLEY SQUARE BRANCH (0.1 miles)
Full Service Brick and Mortar Office
491 Boylston St
Boston, MA 02116
TD Bank, COPLEY SQUARE BRANCH (0.1 miles)
Full Service Brick and Mortar Office
535 Boylston St
Boston, MA 02116
Brookline Bank, CLARENDON STREET BRANCH (0.2 miles)
Full Service Brick and Mortar Office
131 Clarendon St
Boston, MA 02116

More