Citizens Bank and Trust, Review

Citizens Bank and Trust, Review

Average rating stars based on 4 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
2
4 star:
1
3 star:
0
2 star:
0
1 star:
1
Payment Information
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by squireblu, Mar. 28, 2018

 When asking about how to make installment payments, Sena at the Edgewood Drive, Lakeland branch was super friendly, courteous and helpful.  Our paperwork wasn't quite ready, but she made it easy to make the payment.  Sena is a wonderful representative - thank you !!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank and Trust, Edgewood Branch at Lakeland, FL
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Payment Information
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by squireblu, Mar. 28, 2018

 When asking about how to make installment payments, Sena at the Edgewood Drive, Lakeland branch was super friendly, courteous and helpful.  Our paperwork wasn't quite ready, but she made it easy to make the payment.  Sena is a wonderful representative - thank you !!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank and Trust, Edgewood Branch at Lakeland, FL
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Checking and savings accounts- Haines City Fl.
 4star Overall Rating
by Frankerbauer, Mar. 01, 2018

I am very happy with this bank, they take care of my everyday needs!! Go above and beyond to make sure there are no debit card leaks!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank and Trust, Haines City Branch at Haines City, FL
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absurd
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 5star Waiting Time
 1star Other Services
by bartowbanking, Jan. 12, 2017

Moving to Bartow, I went to citizens bank to open a basic checking account until I could move all of my banking. Walking in, I ask the teller about information. Instead of sending me to someone, she proceeded to hand me a brochure at the teller line. I asked about banking fees and she gave me a very cursorary answer. When I again questioned her, she yelled across the lobby to a blonde lady sitting at the desk about the fees. Instead of the woman getting up to assist, she also yelled back across the room saying there are always banking fees. I decided to go elsewhere as this my first experience with this bank was such an absolutely  terrible experience....   and one I would never want to relive as a customer.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Citizens Bank and Trust, Bartow Office Branch at Bartow, FL
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