Citibank, Selden Branch

Not too big to fail
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by KYJ2, Nov. 10, 2019

After 15 years of trusting this bank with our hard earned income, they launch a "KYC" (know your customer) program. It's mismanaged, unorganized, and really shows how much after all these years, Citibank not only does not know us, but isn't capable of conducting a proper interview process to do so. It's truly embarrassing for them that they are so inconsistent in their business practices. They sent numerous FedEx correspondence ( threats of having our account closed if we didn't comply) we spent considerable time answering questions via multiple phone calls. They assured us we would have no interruptions in service and to the contrary, three times they suspended our account... it's been a problem. Very unprofessional. Payments returned, unnecessary fees, no debit card transactions and not to mention they assured us that there would be no issue. We've since ended our relationship with this bank and sadly I don't think they care. I would recommend finding someplace else to keep your money. I think it's time to launch a "KYB" program (know your bank) I thought we knew them however, we were mistaken.

* this review was made on Citibank, San Diego-Mission Valley at San Diego, CA
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21 years at Citi; this branch made me leave
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by DeeDeeM, Sep. 28, 2019

After 21 years of banking at Citibank, I am finally closing my account -- ... so many problems with the final straw being a "personal banker" named Roman V. who told me that missing check deposits were  "certainly not my fault." Then he ignored my email, made me wait 45 minutes when I physically came back with the check numbers and time they were cashed, only to tell me to call the number on the back of my ATM card.  I asked him if Citi could even trace the checks and he shrugged, "that's not my job." Had he seen my email? "I've been busy." What did I do to deserve this, other than keep $100K+ in my accounts? When I muttered 'but you're my f---ing banker' in frustration, he stood up and said "we're done here." Indeed, Citi, yes we are done here.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Park Slope Branch at Brooklyn, NY
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Mr Leon
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by LeonF, Aug. 02, 2019

I have been banking with them .  As well i have a double cash back Citi Credit Card (which is great) And i always had a very pleasant experience with this branch.  I have been a client of two other large well known banks in the past and I will say this branch was my favorite. As well from my experience they keep the lines short and have enough staff and I have never needed to wait lengthy time on line to speak with a bank specialist  or a manager at the banks like I have had to at other places .

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Fresh Meadows Branch at Fresh Meadows, NY
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