Citibank, Review
Citibank, Review
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based on 108 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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ATROCIOUS CUSTOMER SERVICE
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by klj1223, Apr. 28, 2012
I sat wth a customer service rep regarding a notification I received from Citibank stating that my account would be closed within 10 business days from the date of the letter. It turns out there was something left undone from a previous bank I was using. I immediately had the issue straightened out with the old bank and brought a certified letter to this effect from the old bank to this Citibank branch at 6th & 23rd. The customer service rep was useless and unable to help and told me that the
Assist Branch Mgr would call me the very next morning. (this rep KEPT my Citibank letter and the certified letter from the old bank and wrote my contact numbers on it.) I never got the call the next morning. I called that afternoon and was told that the rep was out to lunch and I would have to wait until she got back before they could do anything so they could get my documents from her, etc.. I'm sure you can guess - I recieved no call back for the second time. So I rush out of work early so I can get to the branch before they close at 6p, and these reps have all gone home. I explained the situation to another Customer Service Rep that happened to still be there (this was a Friday afternon)and he went in the back to talk to the Assist Branch Mgr (the one who was supposed to have contacted me...TWICE, but didn't) He comes back and says this Assist Branch Mgr is comepltely aware of my situation, but she will not be able to help me until the following Monday. Meanwhile I have 2 business days left before my account is supposed to be shut down. I have direct deposits, automatic payments, etc.. that I need to take care of if the account is going to be closed!! And these people have the nerve to leave me uncontacted all of this time?? I might have understood that they needed more time if only they had enought courtesy to call me and tell me what was going on while I am sitting on pins and needles praying that my account will not close within the 10 business days that their letter stated it would close in. So what could I do?? Lastly, I ask the Rep for my documents back (it was highly unusual & unprofessional for them to keep these in the first place) I said, please make a copy of these for yourselves so I can get my original certified letters back. The Rep comes back and says they can't find them!! But I am supposed to believe that these incompetents are on top of my situation when they can't even find my documents!!!!! And that Assist Branch Manager has the NERVE to keep sending this poor Cust Serv Rep back out to tell me all this without coming out to talk to me face to face!! These people have no right holding these positions. I would have been fired from my job for less. Stay away from this branch and the Assist Branch Manager at this bank!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Ave. Of The Americas-23rd St. Branch at New York, NY
10 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby klj1223, Apr. 28, 2012
I sat wth a customer service rep regarding a notification I received from Citibank stating that my account would be closed within 10 business days from the date of the letter. It turns out there was something left undone from a previous bank I was using. I immediately had the issue straightened out with the old bank and brought a certified letter to this effect from the old bank to this Citibank branch at 6th & 23rd. The customer service rep was useless and unable to help and told me that the
Assist Branch Mgr would call me the very next morning. (this rep KEPT my Citibank letter and the certified letter from the old bank and wrote my contact numbers on it.) I never got the call the next morning. I called that afternoon and was told that the rep was out to lunch and I would have to wait until she got back before they could do anything so they could get my documents from her, etc.. I'm sure you can guess - I recieved no call back for the second time. So I rush out of work early so I can get to the branch before they close at 6p, and these reps have all gone home. I explained the situation to another Customer Service Rep that happened to still be there (this was a Friday afternon)and he went in the back to talk to the Assist Branch Mgr (the one who was supposed to have contacted me...TWICE, but didn't) He comes back and says this Assist Branch Mgr is comepltely aware of my situation, but she will not be able to help me until the following Monday. Meanwhile I have 2 business days left before my account is supposed to be shut down. I have direct deposits, automatic payments, etc.. that I need to take care of if the account is going to be closed!! And these people have the nerve to leave me uncontacted all of this time?? I might have understood that they needed more time if only they had enought courtesy to call me and tell me what was going on while I am sitting on pins and needles praying that my account will not close within the 10 business days that their letter stated it would close in. So what could I do?? Lastly, I ask the Rep for my documents back (it was highly unusual & unprofessional for them to keep these in the first place) I said, please make a copy of these for yourselves so I can get my original certified letters back. The Rep comes back and says they can't find them!! But I am supposed to believe that these incompetents are on top of my situation when they can't even find my documents!!!!! And that Assist Branch Manager has the NERVE to keep sending this poor Cust Serv Rep back out to tell me all this without coming out to talk to me face to face!! These people have no right holding these positions. I would have been fired from my job for less. Stay away from this branch and the Assist Branch Manager at this bank!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Ave. Of The Americas-23rd St. Branch at New York, NY
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HORRIBLE EXPERIENCE
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by courageous, Apr. 24, 2012
NOT EVEN THE MANAGER RETURN MY CALLS FOR A CLAIM OVER 6 MONTHS AGO. I HAVE GONE TO THE BANK 3 TIMES. WAITED BETWEEN 1 TO 2 HOURS AND THEY HAVE NOT SOLVE THE PROBLEM.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Blanco & 410 Financial Center at San Antonio, TX
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Overall Ratingby courageous, Apr. 24, 2012
NOT EVEN THE MANAGER RETURN MY CALLS FOR A CLAIM OVER 6 MONTHS AGO. I HAVE GONE TO THE BANK 3 TIMES. WAITED BETWEEN 1 TO 2 HOURS AND THEY HAVE NOT SOLVE THE PROBLEM.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Blanco & 410 Financial Center at San Antonio, TX
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Poor, poor service
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by flurderkian, Apr. 12, 2012
In general, service is always bad here.
One time I forgot my ID and asked for an exception so I could make my deposit and not have to drive all the way back home.
The guy says "You have to have an ID ... I don't know you."
Don't know me? I've been going to this bank for over a year, and I've received service/chatted with this guy multiple, multiple times.
At what point do I become a valued customer that you can remember my face, let along my name?
Drive-through service is severely lacking as well -- they're obviously under-staffed.
This place has been sketchy from the beginning.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Blanco & 410 Financial Center at San Antonio, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby flurderkian, Apr. 12, 2012
In general, service is always bad here.
One time I forgot my ID and asked for an exception so I could make my deposit and not have to drive all the way back home.
The guy says "You have to have an ID ... I don't know you."
Don't know me? I've been going to this bank for over a year, and I've received service/chatted with this guy multiple, multiple times.
At what point do I become a valued customer that you can remember my face, let along my name?
Drive-through service is severely lacking as well -- they're obviously under-staffed.
This place has been sketchy from the beginning.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Blanco & 410 Financial Center at San Antonio, TX
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poor customer service
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by jen00, Mar. 20, 2012
Olga in steinway, NY 11103 branch helped me to open the citi bank account package, she said I can get 20,000 ThankYou Points, within 45days if I set up direct deposit and one bill payment. After 45days, I inquired my reward status to citi customer service through online client service. Citibank Online Client Services, kindly answered my inquiry, and very surprisingly, my checking account was not set up for 20,000 thank you point, she was unable to locate the promotional code on my checking. And then I visited the Steinway branch to clarify this matter, because Olga who opened my account wanted me to come over the branch. When I visit the office, Olga kept saying that if this is about credit card, I said no several times and explained that you open this checking for me but she did not listen. She was too busy talking with other client. So the other banker named Louis looked on my account, he said he will call me back after he investigates on this matter. It happened last Saturday and still no contact from them. I am very disappointed by the way you treat your client, I just wanted to make sure that my checking is ¡°THE CITIBANK ACCOUNT PACKAGE¡±, and found out that no one care about my account. Therefore, I am closing my account with CITI. I would not do any business with your company again. This is very disappointing.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Astoria Branch at Astoria, NY
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jen00, Mar. 20, 2012
Olga in steinway, NY 11103 branch helped me to open the citi bank account package, she said I can get 20,000 ThankYou Points, within 45days if I set up direct deposit and one bill payment. After 45days, I inquired my reward status to citi customer service through online client service. Citibank Online Client Services, kindly answered my inquiry, and very surprisingly, my checking account was not set up for 20,000 thank you point, she was unable to locate the promotional code on my checking. And then I visited the Steinway branch to clarify this matter, because Olga who opened my account wanted me to come over the branch. When I visit the office, Olga kept saying that if this is about credit card, I said no several times and explained that you open this checking for me but she did not listen. She was too busy talking with other client. So the other banker named Louis looked on my account, he said he will call me back after he investigates on this matter. It happened last Saturday and still no contact from them. I am very disappointed by the way you treat your client, I just wanted to make sure that my checking is ¡°THE CITIBANK ACCOUNT PACKAGE¡±, and found out that no one care about my account. Therefore, I am closing my account with CITI. I would not do any business with your company again. This is very disappointing.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Astoria Branch at Astoria, NY
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This branch may be for you ...
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by littledragonman, Mar. 02, 2012
Teller Aurelia Robinson speaks in a condensending tone, not capable to provide needed service, difficult in demeanor and well versed at frustrating customers.
Branch set up with tellers sitting behind thick safety glass in a desk is unprofessional and definately not friendly. It is difficult to hear with no privacy.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Vacaville Branch at Vacaville, CA
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby littledragonman, Mar. 02, 2012
Teller Aurelia Robinson speaks in a condensending tone, not capable to provide needed service, difficult in demeanor and well versed at frustrating customers.
Branch set up with tellers sitting behind thick safety glass in a desk is unprofessional and definately not friendly. It is difficult to hear with no privacy.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Vacaville Branch at Vacaville, CA
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great service
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by honda3577, Mar. 01, 2012
I have received a wonderful service from the branch on 74 street in Jackson height this morning by a nice lady name ROSA
wish all the bank personal are helpful like her it make your day a lot easier
Penny
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 74th Street/Jackson Heights Branch at Jackson Heights, NY
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby honda3577, Mar. 01, 2012
I have received a wonderful service from the branch on 74 street in Jackson height this morning by a nice lady name ROSA
wish all the bank personal are helpful like her it make your day a lot easier
Penny
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 74th Street/Jackson Heights Branch at Jackson Heights, NY
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This place sucks!!!!
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by Professional, Jan. 31, 2012
This bank is the worse i ve ever had in my life! heard many complaints about CITI BANK IN WASHINGTON AVE! the staff is very unprofessional and rude! will never recommend nobody! especially had problems couple times with CONNIE! HER PLACE IS MASC DONALDS< not in a bank!!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Washington Avenue Branch at Miami Beach, FL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Professional, Jan. 31, 2012
This bank is the worse i ve ever had in my life! heard many complaints about CITI BANK IN WASHINGTON AVE! the staff is very unprofessional and rude! will never recommend nobody! especially had problems couple times with CONNIE! HER PLACE IS MASC DONALDS< not in a bank!!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Washington Avenue Branch at Miami Beach, FL
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This place sucks!!!!
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by Professional, Jan. 31, 2012
This bank is the worse i ve ever had in my life! heard many complaints about CITI BANK IN WASHINGTON AVE! the staff is very unprofessional and rude! will never recommend nobody! especially had problems couple times with CONNIE! HER PLACE IS MASC DONALDS< not in a bank!!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Washington Avenue Branch at Miami Beach, FL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Professional, Jan. 31, 2012
This bank is the worse i ve ever had in my life! heard many complaints about CITI BANK IN WASHINGTON AVE! the staff is very unprofessional and rude! will never recommend nobody! especially had problems couple times with CONNIE! HER PLACE IS MASC DONALDS< not in a bank!!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Washington Avenue Branch at Miami Beach, FL
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Barbara Cook
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by Barbi, Jan. 25, 2012
awesome branch, very attentive staff, great location small town feel.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 1201 North Central Avenue Branch at Glendale, CA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Barbi, Jan. 25, 2012
awesome branch, very attentive staff, great location small town feel.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 1201 North Central Avenue Branch at Glendale, CA
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Mortgage scam
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by babygirl123, Jan. 24, 2012
I went to Citi bank At Ralphn Ave, Booklyn 11234, the servce was very poor. The new loan officer Corrent is very nasty and the manger doesn't do any thing about it. The Loan Officer Mr. Map mess uo the paper work and the bank want to charge me $28 a day to extend the closing date. I receive good faith esitmate and who told every thing on there is wrong. The bank manager Mr. Michael agree to pay me back my appraisal fees of $500 and yet to do so he avoiding my calls and he doesn't call me back. I am planing on suing the bank and for mismangement of my refinance. Buyer be ware. It a BIG SCAM going on at Ralphn Ave brooklyn NY branch and the general manger need to know what is going on which I am going to make sure of. I need my appraisal back Mr. Michael which you promise to repay back I have it on recording and I am taking this to the top of Citi bank if I don't get my money back. I need my money back
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Ralph Avenue Branch at Brooklyn, NY
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby babygirl123, Jan. 24, 2012
I went to Citi bank At Ralphn Ave, Booklyn 11234, the servce was very poor. The new loan officer Corrent is very nasty and the manger doesn't do any thing about it. The Loan Officer Mr. Map mess uo the paper work and the bank want to charge me $28 a day to extend the closing date. I receive good faith esitmate and who told every thing on there is wrong. The bank manager Mr. Michael agree to pay me back my appraisal fees of $500 and yet to do so he avoiding my calls and he doesn't call me back. I am planing on suing the bank and for mismangement of my refinance. Buyer be ware. It a BIG SCAM going on at Ralphn Ave brooklyn NY branch and the general manger need to know what is going on which I am going to make sure of. I need my appraisal back Mr. Michael which you promise to repay back I have it on recording and I am taking this to the top of Citi bank if I don't get my money back. I need my money back
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Ralph Avenue Branch at Brooklyn, NY
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The bad service
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by jellyfish, Jan. 15, 2012
Jan 7, 2012 I came in the Citibank at Quimby, San jose, Ca. This bank is too bad service. I got the same trouble like that. I got 2 times . Now, I came back and ask them how long they give my money back. They told me that they did not know, I need to wait the answer from the person's ATM. I told them that they stop my payment transaction. They get me the trouble with the payment. How is the bank do? Nobody reply include the manager and employee from the bank. I think that is reason, the customer say goodbye Citibank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 2189 Quimby Road Branch at San Jose, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jellyfish, Jan. 15, 2012
Jan 7, 2012 I came in the Citibank at Quimby, San jose, Ca. This bank is too bad service. I got the same trouble like that. I got 2 times . Now, I came back and ask them how long they give my money back. They told me that they did not know, I need to wait the answer from the person's ATM. I told them that they stop my payment transaction. They get me the trouble with the payment. How is the bank do? Nobody reply include the manager and employee from the bank. I think that is reason, the customer say goodbye Citibank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 2189 Quimby Road Branch at San Jose, CA
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Great Service, very nice people and very frienddly
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by bttrlife, Oct. 22, 2011
I will start with one thing, you never can get good rate any where those days, but in the other hand its the service and the people you deal with, this bank at 360 Springfield ave summit NJ has the best people working there, they are so friendly and they will go out if their way to help you, and they will never turn you down on anything, That's what count service Office Environment & Staffing. not the interest rate. I am 100% with them and would so recommend this bank to everyone in this area.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Springfield Branch at Springfield, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bttrlife, Oct. 22, 2011
I will start with one thing, you never can get good rate any where those days, but in the other hand its the service and the people you deal with, this bank at 360 Springfield ave summit NJ has the best people working there, they are so friendly and they will go out if their way to help you, and they will never turn you down on anything, That's what count service Office Environment & Staffing. not the interest rate. I am 100% with them and would so recommend this bank to everyone in this area.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Springfield Branch at Springfield, NJ
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Done with big banking
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by LeaveYourBank, Oct. 21, 2011
I'm done with big banking. The last of MANY straws? I deposited just under $10,000, the ATM tells me $2,800 is released, but when I use my card the vendors say "Insufficient Funds." When I call the bank they tell me that it SHOULD clear but the amount that it says SHOULD be released is automated and since it is NOT released, we'll just have to wait. My wife has been a member for over 20 years. We have seen fees skyrocket (It is now $10 for every out of network ATM use, PLUS $15 a month to do so) while the service and product value has dropped to an all time low. (I don't blame the slave wagers behind the counter; they serve as best they can with what they are given and the scandalous rules they are provided.) I am giving up on "banks" and going with my local credit union where I've had my savings and they still treat me fairly. Bye, Citibank. Have fun with BofA and WellsFargo. Maybe you can get them to pay your retarded fees, because I'm not your whipping boy any longer.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Henderson Nv. Branch at Henderson, NV
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LeaveYourBank, Oct. 21, 2011
I'm done with big banking. The last of MANY straws? I deposited just under $10,000, the ATM tells me $2,800 is released, but when I use my card the vendors say "Insufficient Funds." When I call the bank they tell me that it SHOULD clear but the amount that it says SHOULD be released is automated and since it is NOT released, we'll just have to wait. My wife has been a member for over 20 years. We have seen fees skyrocket (It is now $10 for every out of network ATM use, PLUS $15 a month to do so) while the service and product value has dropped to an all time low. (I don't blame the slave wagers behind the counter; they serve as best they can with what they are given and the scandalous rules they are provided.) I am giving up on "banks" and going with my local credit union where I've had my savings and they still treat me fairly. Bye, Citibank. Have fun with BofA and WellsFargo. Maybe you can get them to pay your retarded fees, because I'm not your whipping boy any longer.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Henderson Nv. Branch at Henderson, NV
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Regionals are better
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by Vei623, Oct. 04, 2011
Switched to an excellent regional closer to home. Branch is decent but bank as a whole is lacking.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Citibank, Convention Center Branch at Philadelphia, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Vei623, Oct. 04, 2011
Switched to an excellent regional closer to home. Branch is decent but bank as a whole is lacking.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Citibank, Convention Center Branch at Philadelphia, PA
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Orlando Sierra stold my money
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by janemiami, Sep. 19, 2011
Orlando Sierra stold my money
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 9525 Harding Ave. Branch at Miami Beach, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby janemiami, Sep. 19, 2011
Orlando Sierra stold my money
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 9525 Harding Ave. Branch at Miami Beach, FL
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Orlando Sierra stold my money
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by janemiami, Sep. 19, 2011
There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Citibank, Riverside Branch at Miami, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby janemiami, Sep. 19, 2011
There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Citibank, Riverside Branch at Miami, FL
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Impersonal, unkind, and unsympathetic
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by Shintarito, Aug. 17, 2011
On August 10, 2011, I visited this Citibank branch (Financial Center #001, 120 Broadway, NY) and had a very unpleasant experience. I tried to cash my JPY travelers’ checks into US$ but the Branch Assistant Manager, Ms. Ieunice Roberts, graciously refused doing so, showing the “internal” company policy that explicitly prohibits cashing foreign currency TC of non US Citibank clients. I am a Citigold customer of Citibank Spain but no special service was offered. Although I did not expect a special treatment, the way Ms. Roberts addressed my question was very impersonal, unkind, and unsympathetic. It seems that the worldwide operation of Citigold is merely a false copy which I found very inconsistent and incoherent.
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
7 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby Shintarito, Aug. 17, 2011
On August 10, 2011, I visited this Citibank branch (Financial Center #001, 120 Broadway, NY) and had a very unpleasant experience. I tried to cash my JPY travelers’ checks into US$ but the Branch Assistant Manager, Ms. Ieunice Roberts, graciously refused doing so, showing the “internal” company policy that explicitly prohibits cashing foreign currency TC of non US Citibank clients. I am a Citigold customer of Citibank Spain but no special service was offered. Although I did not expect a special treatment, the way Ms. Roberts addressed my question was very impersonal, unkind, and unsympathetic. It seems that the worldwide operation of Citigold is merely a false copy which I found very inconsistent and incoherent.
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
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Tallman branch joke of a bank
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by Giantsguy65, Jun. 12, 2011
SWITCH TO TD BANK! I had problems with them when my Dad was trying to pay me for work I did around the house. They would not cash a check for me with my dad's signature saying it did not match? BASICALLY IF YOU ARE NOT AN ACCOUNT HOLDER THEY SOLICIT your banking (yeah right)YOU WHILE OTHER PEOPLE ARE WAITING FOR SERVICE. they also treat you like you are not human. So if you bank with them do not count on them paying any checks over 400 dollars. How is that even a policy? I go to my bank and my money, is my money, not Citibank's to tell me how and who I can give it to. OVERALL TERRIBLE BANK AND CUSTOMER SERVICE. Watch out for Meredith!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Tallman Branch at Suffern, NY
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Giantsguy65, Jun. 12, 2011
SWITCH TO TD BANK! I had problems with them when my Dad was trying to pay me for work I did around the house. They would not cash a check for me with my dad's signature saying it did not match? BASICALLY IF YOU ARE NOT AN ACCOUNT HOLDER THEY SOLICIT your banking (yeah right)YOU WHILE OTHER PEOPLE ARE WAITING FOR SERVICE. they also treat you like you are not human. So if you bank with them do not count on them paying any checks over 400 dollars. How is that even a policy? I go to my bank and my money, is my money, not Citibank's to tell me how and who I can give it to. OVERALL TERRIBLE BANK AND CUSTOMER SERVICE. Watch out for Meredith!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Tallman Branch at Suffern, NY
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Citibank Arlington Heights
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by georgealcheikh, Jun. 08, 2011
I have been dealing with this bank since 2004. I have business, personal, and mortgage accounts. there was never any problem with them whatsoever. in fact, sometimes I could not go there for a work reason, they sent someone to my office to sign documents. I think they are the best around. I recommended to them many of my friends and others.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Arlington Heights Branch at Arlington Heights, IL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby georgealcheikh, Jun. 08, 2011
I have been dealing with this bank since 2004. I have business, personal, and mortgage accounts. there was never any problem with them whatsoever. in fact, sometimes I could not go there for a work reason, they sent someone to my office to sign documents. I think they are the best around. I recommended to them many of my friends and others.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Arlington Heights Branch at Arlington Heights, IL
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the worst bank ever responsible for ATM withdrawals skimming
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by Louella, May. 15, 2011
The worst bank ever. Allowed someone to withdrawl money from ATM with Mciaels pincode infromation. I have talked to two people in Utah today who were victims. Unbelieveable. I strongly encourage you not to use this bank. I have never used an ATM and yet they allowed someone to withdraw over $500.00 from an ATM in CA when I do not even live in CA.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 4821 Laurel Canyon Blvd Branch at Valley Village, CA
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Louella, May. 15, 2011
The worst bank ever. Allowed someone to withdrawl money from ATM with Mciaels pincode infromation. I have talked to two people in Utah today who were victims. Unbelieveable. I strongly encourage you not to use this bank. I have never used an ATM and yet they allowed someone to withdraw over $500.00 from an ATM in CA when I do not even live in CA.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 4821 Laurel Canyon Blvd Branch at Valley Village, CA
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