Citibank, SARATOGA BRANCH
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105 client reviews
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| Name: | Citibank |
| Concentration: | International Specialization |
| Established: | 06/16/1812 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CITIGROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 663, view all, view on map |
| Website: | www.citibank.com |
| Total Assets: | $1,684,710,000,000 |
| Total Deposits: | $1,327,597,000,000 |
| Total Equity Capital: | $162,945,000,000 |
| Total Domestic Office Deposits: | $747,614,000,000 |
| Net Income: | $11,169,000,000 |
| Return on Assets: | 1% |
| Return on Equity: | 7% |
| More... | |
Client Review
105 client reviews of Citibank scored 2 out of 5.
Another customer lost to poor service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Marmarb, Jul. 05, 2012
I went in to make a deposit recently and received very poor customer service from the people who work here. First of all, there was a line of people and only one teller window open. Two other tellers were just sitting there chatting (obviously not busy) with the "next available window" sign up. When I was next in line, an older man who walked in after me and was still signing his checks at the table decided that he was going to be next. When I tried to walk up to the window, the teller gestured to me that the old man was next and made me feel like an idiot. As I waited, it became clear that she knew him personally and was giving him favoritism. Because of this I had to wait another 5 minutes and almost walked out. After I let out a few sighs, looked at my watch several times, and glared at the other tellers, one of them finally opened another window for me.
I have had a few problems with Citibank in the past and have known several people who have left Citibank for similar reasons. Citibank of Saratoga, you have just lost another customer to Wells Fargo.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Saratoga Branch at Saratoga, CA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Marmarb, Jul. 05, 2012
I went in to make a deposit recently and received very poor customer service from the people who work here. First of all, there was a line of people and only one teller window open. Two other tellers were just sitting there chatting (obviously not busy) with the "next available window" sign up. When I was next in line, an older man who walked in after me and was still signing his checks at the table decided that he was going to be next. When I tried to walk up to the window, the teller gestured to me that the old man was next and made me feel like an idiot. As I waited, it became clear that she knew him personally and was giving him favoritism. Because of this I had to wait another 5 minutes and almost walked out. After I let out a few sighs, looked at my watch several times, and glared at the other tellers, one of them finally opened another window for me.
I have had a few problems with Citibank in the past and have known several people who have left Citibank for similar reasons. Citibank of Saratoga, you have just lost another customer to Wells Fargo.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Saratoga Branch at Saratoga, CA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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