Citibank, Rockaway Park Branch

Name:Citibank, Rockaway Park Branch
Full Service Brick and Mortar Office
Review:94 client reviews
Location:11301 Beach Channel Drive
Rockaway Park, NY 11694

Queens County
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Phone:718-318-1500
FDIC Cert:#7213
Established:1974-05-13


The Bank

Name:Citibank
Concentration:International Specialization
Established:1812-06-16
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:711, view all, view on map
Website:www.citibank.com
Total Assets:$1,459,623,000,000
Total Deposits:$1,069,481,000,000
Total Equity Capital:$150,289,000,000
Total Domestic Office Deposits:$529,527,000,000
Net Income:$8,560,000,000
Quarterly Net Income:$4,277,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%
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Client Review

94 client reviews of Citibank scored 2 out of 5.

21 years at Citi; this branch made me leave
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by DeeDeeM, Sep. 28, 2019

After 21 years of banking at Citibank, I am finally closing my account -- ... so many problems with the final straw being a "personal banker" named Roman V. who told me that missing check deposits were  "certainly not my fault." Then he ignored my email, made me wait 45 minutes when I physically came back with the check numbers and time they were cashed, only to tell me to call the number on the back of my ATM card.  I asked him if Citi could even trace the checks and he shrugged, "that's not my job." Had he seen my email? "I've been busy." What did I do to deserve this, other than keep $100K+ in my accounts? When I muttered 'but you're my f---ing banker' in frustration, he stood up and said "we're done here." Indeed, Citi, yes we are done here.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Park Slope Branch at Brooklyn, NY
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Mr Leon
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by LeonF, Aug. 02, 2019

I have been banking with them .  As well i have a double cash back Citi Credit Card (which is great) And i always had a very pleasant experience with this branch.  I have been a client of two other large well known banks in the past and I will say this branch was my favorite. As well from my experience they keep the lines short and have enough staff and I have never needed to wait lengthy time on line to speak with a bank specialist  or a manager at the banks like I have had to at other places .

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Fresh Meadows Branch at Fresh Meadows, NY
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Mr. Gary S. Eddy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gseddy1983, Nov. 10, 2018

Great

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
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