Citibank, Oak Street Branch

Name:Citibank, Oak Street Branch
Full Service Brick and Mortar Office
Review:92 client reviews
Location:68 E Oak St
Chicago, IL 60611

Cook County
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FDIC Cert:#7213

The Bank

Concentration:International Specialization
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:715, view all, view on map
Total Assets:$1,415,081,000,000
Total Deposits:$1,018,666,000,000
Total Equity Capital:$146,485,000,000
Total Domestic Office Deposits:$503,685,000,000
Net Income:$12,821,000,000
Quarterly Net Income:$4,269,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%

Client Review

92 client reviews of Citibank scored 2 out of 5.

You're Not Important There
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by lwishney, Dec. 08, 2012

I walked into the bank and asked to see a financial advisor. I spoke with Abraham. I wanted to roll over my IRA to another account in the bank. I had another appointment so I didn't have much time. Abraham suggested that I come back the next day when I have more time. I said ok, let's set up an appointment. We decided on 3:00 p.m. I didn't see him write it down so I mentioned that to him. I told I have a very busy schedule & that I expect him to be free around 3:00. I laughed & told him don't forget to record it on your phone calendar. He said, "It's on my calendar. I walked into the bank the next day at 2:55 p.m..  Another man siting at his desk told me it was Abe's day off. I asked did he leave any message for me? The answer was no. I checked my cell phone & my answering machine at home. No message from him . I can't believe that a Financial Advisor at a large bank, like Citibank would treat a customer like this. I didn't even receive a call after all this happened. This is the worst customer service I've ever received from a bank.  In the age of our economic crisis banks are going beyond what they need to do to help bring in customers. I'm closing my IRA, as well as my checking account with Citibank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Oak Street Branch at Chicago, IL
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