Citibank, MAGNOLIA AVENUE BRANCH

Yet another bad experience
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by oaduran, Jun. 26, 2012

I've been a customer of this branch since it was CalFed instead of Citi... those were other times and the service was great.
Yesterday I wanted to make an automatic deposit using the ATM (it was almost 7:30PM) and when I put the money, I received a ticket telling me that 'Due to a technical problem, we are unable to process you deposit or return your cash'.
Next morning I went to the branch and the teller said 'Oh... that was rude!!!'. I was asked about the details, and I said that I was trying to deposit $80 cash and the previous balance was $30, so the total must be $110. She said that the transaction was already for $20 and she only credited me with $60. I disagreed and I asked her to check the balance previous to that transaction (same since 6/18) and she said she cannot do that, so that left me with $20 less in my account. I left the bank realizing that I was in the wrong place and I called customer support (over the phone). There, Joseph listened to me, he understood what the problem was, he checked the balance without me asking him to do so and after a couple of minutes he credited me with the right amount. He also was able to tell me what a week old $35 fee was about, which was something I wanted to know and no one in the branch was able to tell me.
Something similar happened to me some years ao when I deposited a check and the teller misread the amount by $100. I was fighting against the bank for over ten days and finally they 'waived' me the difference!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Magnolia Avenue Branch at Corona, CA
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