Citibank, Glen Ellyn Branch

Name:Citibank, Glen Ellyn Branch
Full Service Brick and Mortar Office
Review:92 client reviews
Location:444 Main Street
Glen Ellyn, IL 60137

Dupage County
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Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 13:00
FDIC Cert:#7213

The Bank

Concentration:International Specialization
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:716, view all, view on map
Total Assets:$1,397,794,000,000
Total Deposits:$1,003,190,000,000
Total Equity Capital:$147,575,000,000
Total Domestic Office Deposits:$485,986,000,000
Net Income:$8,552,000,000
Quarterly Net Income:$4,223,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%

Client Review

92 client reviews of Citibank scored 2 out of 5.

Unsatisfied long term customer.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by treatedbad123, Sep. 11, 2014

The manager has no customer skills. I have been with this Bank for 25 years in this location. He told me "I will walk you out of this bank" when I protested about unwarranted fees on one of our checking account!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Glen Ellyn Branch at Glen Ellyn, IL
29 of 37 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

3 comments. Add a comment

by customer1 2014-12-10 14:33:57
It takes so long to see one of the banker in the branch.  Their attitude towards to customer is customer can wait.  I waited for 30 minites to see one of the banker in the branch.  I never experience in  ohter bank.
by BJS222 2015-03-11 11:18:26
I've been with Citibank for almost 40 years. I had a recent problem with being charged service fees that I was never charged before. The branch manager explained the problem and fixed it in under 20 minutes.She was wonderful and very patient, explaining everything in detail.
by gladnotmybank 2016-01-15 11:01:34
Was doing a deposit to a friend fof 200 dollars, since I did not have account with bank , was asked for ID. ID no problem, but unnecessary for them to even ask, deposit not withdraw. Then the receptionist asked me for my social security number, no way that was going to happen. What the..... it was $200, guess that bank does not like money. All she pointed to is some computer printout her own bank printed and posted sayingthey can ask dor ID or social if customer does not have account at bank. What bunch of scammers, she entered my info from my licence in the computer, cool for her to write down my information and want my social too, can you say stolen identity?

All Reviews...

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