Citibank, FORT LEE BRANCH

Name:Citibank, FORT LEE BRANCH
Full Service Brick and Mortar Office
Review: 2star105 client reviews
Location:2071 Lemoine Ave
Fort Lee, NJ 07024

Bergen County
View Other Branches
 
Phone:800-627-3999
FDIC Cert:#7213
Established:11/16/1998


The Bank

Name:Citibank
Concentration:International Specialization
Established:06/16/1812
FDIC Insurance:01/01/1934
Holden By:CITIGROUP INC
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:663, view all, view on map
Website:www.citibank.com
Total Assets:$1,698,856,000,000
Total Deposits:$1,337,034,000,000
Total Equity Capital:$165,900,000,000
Total Domestic Office Deposits:$764,688,000,000
Net Income:$3,373,000,000
Quarterly Net Income:$3,373,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

105 client reviews of Citibank scored 2 out of 5.

Lee
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by 9ABCD9, Sep. 13, 2022

I went to the bank exchange some euro. Because I cannot pick up Euro on the next business day, The bank teller told me that My wife CAN pick up for me as long as my wife share the same bank account. The teller even went into the system to check my wife’s name and insure me no problem for her to pick up the Euro.

My wife went to the Fort Lee branch and was refused to let her pick up the euro. She was told  only the original applicant can pick up the money.

My question to your Fort Lee branch.
Why different personnel in the same branch can give totally different answer for the same matter.

I cannot return to Jersey in time within seven days. My euro will be returned to Central Bank. The entire situation cost me lost money because of exchange rate and bank fee. And a great deal of inconvenience.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Fort Lee Branch at Fort Lee, NJ
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