Citibank, DORAL COMMONS BRANCH

CITIBANK CRUEL AND UNUSAL PUNISHMENT
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by Mia24k, Jun. 19, 2021

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I have had the absoute WORST week because of citibank. Its funny i closed an acct with them like a year ago and now  i remember why, because they are the definition of TRASH.

My tax return was given to me on a check which i deposited over a week ago. Min you no date was given on when it would clear si after a couple days i called to see status. Thats when i began calling TFA option 4... I spoke with atleast 50  agents, and i can honestly say NOT ONE helped me.

Some of their names were Ria, Irish, bella...Sounds like aa bunch of fake names to me. then they all make me repeat the same information MY PERSONAL info, then  in the end they all had different answers and would hang up on me.

Yesterday i had called Carlos Baloza from the Doral Branch since the am and finally at 3:45 pm he called back and said that i needed something completly different (address vs harmless letter) He said he would wait for me, I arrived at 5pm and he would not attend me even though he had to be there till 6.

I practally begged him and nothing, mind you 2 days prior with one customer in the entire branch he said he couldnt attend me because i didnt have an appointment. WHICH I CANT MAKE BECAUSE MY ONLINE ACCESS IS BLOCKED BECAUSE OF THIS BS SITUATION.

lastly after him and the other branch mgr and the girl teller played around and laughed i honestly thought to myself. How could people be so mean and unprofessional?

Knowing we are in a pandemic and i explained i have kids and in the end of the day -  there was never anything wrnong wit the check, or my account or anything! Only that the check has my previous address, which even after Carlos submitted notes saying he verified addres that i showed proof, the Fraud agent would not unlock my account because she wanted to make sure he said that.

I am going now for the 5th time to a branch and i pray that it is clear so i can withdrawl all my funds and close my account and i never have to do business with them again. Lets see if theY even try to reach ouT...iF NOT KARMAS A BIT**

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Doral Commons Branch at Miami, FL
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