Citibank, 5th And Jefferson Branch

Name:Citibank, 5th And Jefferson Branch
Full Service Brick and Mortar Office
Review:103 client reviews
Location:830 5th Street
Miami Beach, FL 33139

Miami-Dade County
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FDIC Cert:#7213
Established:2012-12-13


The Bank

Name:Citibank
Concentration:International Specialization
Established:1812-06-16
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:678, view all, view on map
Website:www.citibank.com
Total Assets:$1,703,923,000,000
Total Deposits:$1,366,224,000,000
Total Equity Capital:$165,089,000,000
Total Domestic Office Deposits:$744,724,000,000
Net Income:$15,627,000,000
Quarterly Net Income:$4,108,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:10%
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Client Review

103 client reviews of Citibank scored 2 out of 5.

rude and terrible experience
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Office Environment & Staff
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by SuzanneG, May. 28, 2021

While on vacation, I visited this branch to get a form notarized.  The manager and employee who notarized were out of the office and the other workers could not help me make an appointment with him (did not know his schedule). I was told to wait for 40 minutes until he came back. I proceeded to ask more questions and ask for a regional manager. The other employee then told me I had to have a bank account to have forms notarized there. I have had a Citibank credit card for over 20 years and easily pay/charge $5 thousand a month with it. The employee was extremely rude and not helpful at all. She just wanted to rid of me. She said a credit card did not count- I had to have a bank account and did not offer to open one for me.
I ended up going down the street to Chase who eagerly helped me because my husband had a Chase credit card (and no Chase bank account.)  Meanwhile, I will be cancelling my Citibank credit card and begin doing business with Chase. Also, this bank never answers the phone and I can not contact a manager about my experience.   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 5th And Jefferson Branch at Miami Beach, FL
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