Cenlar FSB, Review

Cenlar FSB, Review

Average rating based on 1 review
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
Nothing good to say wholly inept and rude
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SWFLdan, Feb. 18, 2014

They "Service" my mortgage note but they are totally inept at doing so. They mis-applied my payments contrary to written instructions. Apparently made pay outs negligently. Sent me a Surplus notice ($11.90) in November 2013 and then a Shortage Notice ($1,300.00+) in January 2014. Trying to talk to anyone of them is fruitless. Speaking to a supervisor is a waste of time. They are more aking to a collection agency then a Servicer. Had I been able to choose whom services my note it certainly wouldn't have been this group of inept people. Oh and lets not forget they lost the first two (2) payments costing me fees to stop said payments.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Cenlar FSB, Cenlar Fsb at Trenton, NJ
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