Carter Bank & Trust, Review

Unhappy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Dedi, Apr. 27, 2020

My husband and I have several accounts with Carter for over 15 years now...because of the opening hours that were until 7:00pm. My husband works 6 days a week from 7:00am till 7:00pm and now cannot even get his pay chexk deposited. I understand how this pandemic is causing companies to shorten hours and or close but this is a real problem for  our family as we try to bank with a bank that does not consider and put the needs of their customers first. I have added up the hours of the clerks that have been shortened and/or laid off and the savings at your customers expense is great!!! Please consider staying open for us who work long hours OR GET WITH A ATM MACHINE WERE YOU CAN DEPOSIT AND DO BANKING TRANSACTIONS,,,disatified customer.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Carter Bank & Trust, Vinton Branch at Vinton, VA
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