Name:Capital One, SEVERN BRANCH
Full Service Brick and Mortar Office
Review: 2star54 client reviews
Location:3050 Severn Ave
Metairie, LA 70002

Jefferson County
View Other Branches
FDIC Cert:#4297

The Bank

Name:Capital One
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:262, view all, view on map
Total Assets:$478,877,080,000
Total Deposits:$374,210,004,000
Total Equity Capital:$53,285,296,000
Total Domestic Office Deposits:$374,089,715,000
Net Income:$1,388,136,000
Quarterly Net Income:$1,388,136,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%

Client Review

54 client reviews of Capital One scored 2 out of 5.

Horrible Drive-Up Tellers
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by jmarkle1, Jun. 11, 2012

I have been banking with Capital One for almost 10 years and I have never been treated so rudely before. I have always gone into the Severn branch to make a deposit because the drive-up lines have often been such a long wait. However, today there was no line so I thought I would stay in my car and use the drive through. I miscounted my cash and wrote the wrong account number, both of which were my fault. I did my best to be apologetic and helpful in correcting the situation, but this woman was down right rude. She never greeted me and made me wait a long time before she even addressed me. Then she asked for my driver's license so she could look up my account number which I obliged and even took the time to rewrite the number to make it easier for her to correct my mistake. Eventually she gets her superior to come speak to me and he asks me flat out "What are you trying to do today?" Well, sir I gave your teller money for me to deposit into my savings account. "We don't have any money from you." What the heck are you talking about?!?!? Then he says, "Oh, never mind" and she finally gets things straightened out and sends me my receipt and driver's license and doesn't say a word to me before I drive off. I was going to apologize for my mistake, but I guess it wasn't worth wasting my breath on these rude people. They need some training on customer service and I will be happy to send them a nasty letter.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Severn Branch at Metairie, LA
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