Capital One, SEVERN BRANCH
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| Name: | Capital One |
| Concentration: | All Other Over 1 Billion |
| Established: | 05/22/1933 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CAPITAL ONE FINANCIAL CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 281, view all, view on map |
| Website: | www.capitalone.com |
| Total Assets: | $475,628,639,000 |
| Total Deposits: | $374,160,480,000 |
| Total Equity Capital: | $53,187,218,000 |
| Total Domestic Office Deposits: | $374,037,440,000 |
| Net Income: | $5,242,097,000 |
| Quarterly Net Income: | $811,257,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
54 client reviews of Capital One scored 2 out of 5.
Horrible Drive-Up Tellers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jmarkle1, Jun. 11, 2012
I have been banking with Capital One for almost 10 years and I have never been treated so rudely before. I have always gone into the Severn branch to make a deposit because the drive-up lines have often been such a long wait. However, today there was no line so I thought I would stay in my car and use the drive through. I miscounted my cash and wrote the wrong account number, both of which were my fault. I did my best to be apologetic and helpful in correcting the situation, but this woman was down right rude. She never greeted me and made me wait a long time before she even addressed me. Then she asked for my driver's license so she could look up my account number which I obliged and even took the time to rewrite the number to make it easier for her to correct my mistake. Eventually she gets her superior to come speak to me and he asks me flat out "What are you trying to do today?" Well, sir I gave your teller money for me to deposit into my savings account. "We don't have any money from you." What the heck are you talking about?!?!? Then he says, "Oh, never mind" and she finally gets things straightened out and sends me my receipt and driver's license and doesn't say a word to me before I drive off. I was going to apologize for my mistake, but I guess it wasn't worth wasting my breath on these rude people. They need some training on customer service and I will be happy to send them a nasty letter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Severn Branch at Metairie, LA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jmarkle1, Jun. 11, 2012
I have been banking with Capital One for almost 10 years and I have never been treated so rudely before. I have always gone into the Severn branch to make a deposit because the drive-up lines have often been such a long wait. However, today there was no line so I thought I would stay in my car and use the drive through. I miscounted my cash and wrote the wrong account number, both of which were my fault. I did my best to be apologetic and helpful in correcting the situation, but this woman was down right rude. She never greeted me and made me wait a long time before she even addressed me. Then she asked for my driver's license so she could look up my account number which I obliged and even took the time to rewrite the number to make it easier for her to correct my mistake. Eventually she gets her superior to come speak to me and he asks me flat out "What are you trying to do today?" Well, sir I gave your teller money for me to deposit into my savings account. "We don't have any money from you." What the heck are you talking about?!?!? Then he says, "Oh, never mind" and she finally gets things straightened out and sends me my receipt and driver's license and doesn't say a word to me before I drive off. I was going to apologize for my mistake, but I guess it wasn't worth wasting my breath on these rude people. They need some training on customer service and I will be happy to send them a nasty letter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Severn Branch at Metairie, LA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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