Home > Maryland Banks > Germantown Banks > Capital One Germantown > Capital One, FREDERICK ROAD BRANCH > Review
Capital One, Review
Capital One, Review
Average rating based on 54 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
4 Star Review
Mrs.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by syordano, May. 31, 2011
I do not want to speak about Capital One Customer Service (and in particular their phone and online customer service) because for the most part I've faced incredible incompetence and lack of human understanding, but that seems to be the case with many major banks; Capital One is by no means an exception.
However, if you do need help, I highly recommend this branch, and in particular the services of Customer Service representative Valerie Buldova. She was the only one who took it onto herself to help me resolve a complicated issue that no one wanted to deal with, she is extremely intelligent, thorough and kind. She is the only reason I have not cancelled my Capital One account...
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Bensonhurst Branch at Brooklyn, NY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by syordano, May. 31, 2011
I do not want to speak about Capital One Customer Service (and in particular their phone and online customer service) because for the most part I've faced incredible incompetence and lack of human understanding, but that seems to be the case with many major banks; Capital One is by no means an exception.
However, if you do need help, I highly recommend this branch, and in particular the services of Customer Service representative Valerie Buldova. She was the only one who took it onto herself to help me resolve a complicated issue that no one wanted to deal with, she is extremely intelligent, thorough and kind. She is the only reason I have not cancelled my Capital One account...
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Bensonhurst Branch at Brooklyn, NY
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
JPMorgan Chase Bank, Germantown E Frederick Road (0.0 miles)
Full Service Brick and Mortar Office
21111 Frederick Rd
Germantown, MD 20876
Full Service Brick and Mortar Office
21111 Frederick Rd
Germantown, MD 20876
Sandy Spring Bank, MILESTONE COMMUNITY BRANCH (0.2 miles)
Full Service Brick and Mortar Office
20930 Frederick Rd
Germantown, MD 20876
Full Service Brick and Mortar Office
20930 Frederick Rd
Germantown, MD 20876
Manufacturers and Traders Trust Company, MILESTONE BRANCH (0.3 miles)
Full Service Brick and Mortar Office
21006 Frederick Rd
Germantown, MD 20876
Full Service Brick and Mortar Office
21006 Frederick Rd
Germantown, MD 20876
Bank of America, SENECA MEADOWS BRANCH (0.5 miles)
Full Service Brick and Mortar Office
20670 Seneca Meadows Pkwy
Germantown, MD 20876
Full Service Brick and Mortar Office
20670 Seneca Meadows Pkwy
Germantown, MD 20876
TD Bank, GERMANTOWN BRANCH (1.4 miles)
Full Service Brick and Mortar Office
19905 Century Blvd
Germantown, MD 20874
Full Service Brick and Mortar Office
19905 Century Blvd
Germantown, MD 20874