Capital One, Review

Capital One, Review

Average rating stars based on 55 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
10
4 star:
1
3 star:
0
2 star:
3
1 star:
41

4 Star Review

Mrs.
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by syordano, May. 31, 2011

I do not want to speak about Capital One Customer Service (and in particular their phone and online customer service) because for the most part I've faced incredible incompetence and lack of human understanding, but that seems to be the case with many major banks; Capital One is by no means an exception.

However, if you do need help, I highly recommend this branch, and in particular the services of Customer Service representative Valerie Buldova. She was the only one who took it onto herself to help me resolve a complicated issue that no one wanted to deal with, she is extremely intelligent, thorough and kind. She is the only reason I have not cancelled my Capital One account...

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Bensonhurst Branch at Brooklyn, NY
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