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Capital One, BROADMOOR BRANCH
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| Name: | Capital One |
| Concentration: | All Other Over 1 Billion |
| Established: | 05/22/1933 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CAPITAL ONE FINANCIAL CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 262, view all, view on map |
| Website: | www.capitalone.com |
| Total Assets: | $477,304,264,000 |
| Total Deposits: | $372,581,242,000 |
| Total Equity Capital: | $53,814,330,000 |
| Total Domestic Office Deposits: | $372,464,078,000 |
| Net Income: | $2,080,945,000 |
| Quarterly Net Income: | $692,809,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 8% |
| Quarterly Return on Equity: | 5% |
| More... | |
Client Review
54 client reviews of Capital One scored 2 out of 5.
Fantastic Online Bank
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by PhillyTwoOneFive, Dec. 28, 2020
I've used Capital One since they acquired ING Direct, and I've never had an issue with anything. It's been easy to open accounts, and any time I've had to call customer service the person I've spoken with has been knowledgeable and friendly. I like that you can have multiple savings accounts and tag them for different things like emergency funds or vacation savings.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PhillyTwoOneFive, Dec. 28, 2020
I've used Capital One since they acquired ING Direct, and I've never had an issue with anything. It's been easy to open accounts, and any time I've had to call customer service the person I've spoken with has been knowledgeable and friendly. I like that you can have multiple savings accounts and tag them for different things like emergency funds or vacation savings.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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For me it's a great bank
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by Intercessor, Feb. 27, 2020
It's interesting how many ppl have bad issues with Capital One bank (Me & my husband have a joint Capital One acc & each of us has our own Capital 360 acc) we have never had a day one issue @ any location. The one by us is closing & we're gonna have to go to the next one about say 20 min.s away but that's ok cause we love Capital One. We have always been greeted with a smile & great teller service even @ the drive thru. I'm sad our location is closing (it happens to the best banks & it's just how it is) but 20 min.s isn't a hassle for us. It's worth it so no big deal. I have 4 other Banks & they're just as good. All of my banks are respectful. I guess it depends what state you live in but here in Houston Texas we have no issues. If you have inside teller problems if possible do your banking thru the ATM so you'll have peace. It's not worth your frustration. But for us we love Capital One & have no plans to close out our 3 acc.s now or later. So I wish all you bad reviewers luck. You can come up with a solution if you sit down & think things thru 1st
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Steeplechase Branch at Houston, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Intercessor, Feb. 27, 2020
It's interesting how many ppl have bad issues with Capital One bank (Me & my husband have a joint Capital One acc & each of us has our own Capital 360 acc) we have never had a day one issue @ any location. The one by us is closing & we're gonna have to go to the next one about say 20 min.s away but that's ok cause we love Capital One. We have always been greeted with a smile & great teller service even @ the drive thru. I'm sad our location is closing (it happens to the best banks & it's just how it is) but 20 min.s isn't a hassle for us. It's worth it so no big deal. I have 4 other Banks & they're just as good. All of my banks are respectful. I guess it depends what state you live in but here in Houston Texas we have no issues. If you have inside teller problems if possible do your banking thru the ATM so you'll have peace. It's not worth your frustration. But for us we love Capital One & have no plans to close out our 3 acc.s now or later. So I wish all you bad reviewers luck. You can come up with a solution if you sit down & think things thru 1st
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Steeplechase Branch at Houston, TX
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terrible
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by semaj, Nov. 04, 2019
the manager, a rather portly african american man was nasty. Told me he did not have to give his name to me! I did not have my glasses and could not see his name. I am calling my son and taking our our savings of just over 100K and going across the street to Ccitibank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Buhre Ave Branch at Bronx, NY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby semaj, Nov. 04, 2019
the manager, a rather portly african american man was nasty. Told me he did not have to give his name to me! I did not have my glasses and could not see his name. I am calling my son and taking our our savings of just over 100K and going across the street to Ccitibank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Buhre Ave Branch at Bronx, NY
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by 11725 2022-08-02 11:44:31
The service at the Commack location leaves a lot to be desired. The bank used to be fine with cash deposits or transfers of any amount. Now they have a policy of $2500 (used to be $4500) at thecdrive in window. Nowhere at the drive in window or in the bank is this policy posted to the public. The manager, as usual, was not there. The employee in the bankvtold me "we don't have to" when I told her the new policy should be posted for all to read. The bank now also requires double identification for all cash transactions (why?). The teller at the bank today tried to peel off the backing of one of my laminated id's until I told him to stop.
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