Capital City Bank, Review

Capital City Bank, Review

Average rating stars based on 5 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
2
4 star:
0
3 star:
0
2 star:
1
1 star:
2

2 Star Review

Centerstate has ruined my online banking experience.
 2star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by metajonathan, Jul. 05, 2020

Since the buyout Centerstate (formerly Charter Bank) has replace a highly functional free standing mobile app with a slow, clunky poorly designed UX nightmare of a web app.  The mobile app isn't a mobile app at all but rather a portal to a website using mobile design. this makes everything load slowly, creates MASSIVE data security issues and leaves customers frustrated.  If you want to fix your national problem you need to talk to J Freeman & Son in West Point, GA who's mobile designs in the financial sector are famous.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital City Bank, West Point Branch at West Point, GA
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