Capital City Bank, Review

Capital City Bank, Review

Average rating stars based on 5 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
2
4 star:
0
3 star:
0
2 star:
1
1 star:
2
Centerstate has ruined my online banking experience.
 2star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by metajonathan, Jul. 05, 2020

Since the buyout Centerstate (formerly Charter Bank) has replace a highly functional free standing mobile app with a slow, clunky poorly designed UX nightmare of a web app.  The mobile app isn't a mobile app at all but rather a portal to a website using mobile design. this makes everything load slowly, creates MASSIVE data security issues and leaves customers frustrated.  If you want to fix your national problem you need to talk to J Freeman & Son in West Point, GA who's mobile designs in the financial sector are famous.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital City Bank, West Point Branch at West Point, GA
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Love this bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by PHRG, Mar. 01, 2014

We've had accounts at the Trenton office of Capital City for well over a decade and have nothing but good things to say about our experiences there. The staff has been nothing but helpful, and we always leave smiling. Our online banking has always been s smooth and seamless experience, as well. Thanks, Trenton Cap City!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Capital City Bank, Trenton Branch at Trenton, FL
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Try calling
 1star Overall Rating
 1star Waiting Time
by Bankerieview, Feb. 15, 2014

Called 3 times.  Automated calling system answers.  First call I was told a 2 minute wait.  20 minutes later no answer hung up.  2nd call told 5 minute wait didn't have an hour, hung up.  3 rd call told 5 minute 20 second wait they answered 13:40 later.  This just to get ahold of a person on their website.  Transferred to that persons voice mail.  3 days later still no response.  If you want to talk to a person this is not your bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Capital City Bank, Main Street Branch at Gainesville, FL
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Great!
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by LMcDo, Dec. 22, 2012

Great bank! Genuine client service.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital City Bank, Bronson Branch at Bronson, FL
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Mr.
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by bankcustomer01, Apr. 29, 2012

Bank staff has poor communications, lack of customer caring, heartless business

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital City Bank, Apalachee Parkway Branch at Tallahassee, FL
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