Eastern Bank, ANDOVER BRANCH
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| Name: | Eastern Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 10/19/1989 |
| FDIC Insurance: | 10/19/1989 |
| Holden By: | EASTERN BANKSHARES INC |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 124, view all, view on map |
| Website: | www.easternbank.com |
| Total Assets: | $25,551,908,000 |
| Total Deposits: | $21,505,363,000 |
| Total Equity Capital: | $3,418,356,000 |
| Total Domestic Office Deposits: | $21,505,363,000 |
| Net Income: | $121,148,000 |
| Quarterly Net Income: | $54,771,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 4% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
10 client reviews of Eastern Bank scored 3 out of 5.
small businesses stay away!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nevereasternbank, Jul. 15, 2018
If you are a small business owner beware of this bank and location. The branch manager here is part of a business network group and will hound you with trying to get you to use her "people". The people who work at this bank are miserable here and when you see them out of the bank they act like they do not know you. In addition if you move your to another bank the customer service stops. Branch manager was so eager and on time signing me up. When in came to tax season asked the branch manager for access to the account for the bookkeeper. Left me hanging for weeks causing me to filing my taxes late. I went to another bank and asked 6 people to stop debits and credits on my account. Until I get all my accounts situated with new account. Because I did not use the word "freeze" it was never done. It caused me to get over $400 in ISF fees. Even after call after call they still wack me with fees. Then talking to the headquarters they are just as incompetent as the local bank. I guess it is real when they say starts with the top down. This "bank" cares about the 1% and gives two (&^% about small businesses and the middle class. This might be the oldest bank in Mass but also has the worst service and oldest technology. Wonder how much the Executives went home with last year because they royally screwed me had another business account they closed that and used the money to pay the overage on my other business account. Stay far away from this bank!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Eastern Bank, Mashpee Branch at Mashpee, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby nevereasternbank, Jul. 15, 2018
If you are a small business owner beware of this bank and location. The branch manager here is part of a business network group and will hound you with trying to get you to use her "people". The people who work at this bank are miserable here and when you see them out of the bank they act like they do not know you. In addition if you move your to another bank the customer service stops. Branch manager was so eager and on time signing me up. When in came to tax season asked the branch manager for access to the account for the bookkeeper. Left me hanging for weeks causing me to filing my taxes late. I went to another bank and asked 6 people to stop debits and credits on my account. Until I get all my accounts situated with new account. Because I did not use the word "freeze" it was never done. It caused me to get over $400 in ISF fees. Even after call after call they still wack me with fees. Then talking to the headquarters they are just as incompetent as the local bank. I guess it is real when they say starts with the top down. This "bank" cares about the 1% and gives two (&^% about small businesses and the middle class. This might be the oldest bank in Mass but also has the worst service and oldest technology. Wonder how much the Executives went home with last year because they royally screwed me had another business account they closed that and used the money to pay the overage on my other business account. Stay far away from this bank!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Eastern Bank, Mashpee Branch at Mashpee, MA
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WORST BRANCH AROUND
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BalletDancerForLife, Oct. 01, 2015
I've never experienced such horrible banking in my life.There was a security breach with my account, I was told come into the branch and file fraud paper work etc. which I did.I never heard another word from the bank, I was called by customer service numerous numerous times over my account now being over drawn "which again was Not my wrong doing". Come to find out after numerous calls i made to this bank,I was told that a letter supposedly was mailed out to me and they needed more proof from me that I did NOT authorize this transaction and now I needed to go BACK into the branch to refile fraud paper work. Which I did, all for it NOT to be filed and For them to now charge off my account. So now I am "trying" to contact the charge off department (who does not return calls) so I can prove my case yet again. This has been going on for months now and I still have not got this cleared up. Now I have to get a lawyer involved so I don't have a negative mark against me. I've never in my life experienced more unprofessional,Negligent and irresponsible people in one company as I have with this bank.STAY CLEAR OF THIS BANK!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Eastern Bank, Brockton Branch at Brockton, MA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BalletDancerForLife, Oct. 01, 2015
I've never experienced such horrible banking in my life.There was a security breach with my account, I was told come into the branch and file fraud paper work etc. which I did.I never heard another word from the bank, I was called by customer service numerous numerous times over my account now being over drawn "which again was Not my wrong doing". Come to find out after numerous calls i made to this bank,I was told that a letter supposedly was mailed out to me and they needed more proof from me that I did NOT authorize this transaction and now I needed to go BACK into the branch to refile fraud paper work. Which I did, all for it NOT to be filed and For them to now charge off my account. So now I am "trying" to contact the charge off department (who does not return calls) so I can prove my case yet again. This has been going on for months now and I still have not got this cleared up. Now I have to get a lawyer involved so I don't have a negative mark against me. I've never in my life experienced more unprofessional,Negligent and irresponsible people in one company as I have with this bank.STAY CLEAR OF THIS BANK!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Eastern Bank, Brockton Branch at Brockton, MA
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Always friendly
Overall Rating
by Cicely, Mar. 08, 2015
I have been going to this particular bank through 3 of its moves. There are at least 2 tellers that have been there about as long as I have been going, 26 years. I wouldn't think of going anywhere else for my main banking needs.
The only complaint I have is that its so hot in there! I stick to the drive thru.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Eastern Bank, Lakeville Branch at Lakeville, MA
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Overall Ratingby Cicely, Mar. 08, 2015
I have been going to this particular bank through 3 of its moves. There are at least 2 tellers that have been there about as long as I have been going, 26 years. I wouldn't think of going anywhere else for my main banking needs.
The only complaint I have is that its so hot in there! I stick to the drive thru.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Eastern Bank, Lakeville Branch at Lakeville, MA
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