Byline Bank, BURBANK BRANCH

Name:Byline Bank, BURBANK BRANCH
Full Service Brick and Mortar Office
Review: 3star6 client reviews
Location:6400 West 79th Street
Burbank, IL 60459

Cook County
View Other Branches
 
Phone:708-237-4020
Branch Deposit:$81,174,000
FDIC Cert:#20624
Established:12/27/1999


The Bank

Name:Byline Bank
Concentration:Commercial Lending Specialization
Established:03/01/1972
FDIC Insurance:03/01/1972
Holden By:BYLINE BCORP INC
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:43, view all, view on map
Website:https://www.bylinebank.com
Total Assets:$7,262,888,000
Total Deposits:$5,639,263,000
Total Equity Capital:$817,939,000
Total Domestic Office Deposits:$5,639,263,000
Net Income:$70,620,000
Quarterly Net Income:$24,649,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:12%
 More...


Client Review

6 client reviews of Byline Bank scored 3 out of 5.

Need to train staff on customer service
 1star Overall Rating
 5star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
by ConcernedCust, Jul. 27, 2018

This review is specifically for the Schaumburg branch, as the Des Plaines branch is wonderful! The Front desk woman who told me her name is Sheru was very rude to me and had awful customer service. She was not helpful to me whatsoever. I've been a loyal customer for years. Very distasteful. I'm surprised as I've been banking with this organization since they were names North Community Bank. Please train your employees!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Byline Bank, Schaumburg Office Branch at Schaumburg, IL
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This bank have great costumer cervice thanks you guys.
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 3star Other Services
by Arroyo, Aug. 07, 2015

I like this bank great costumer service the only thing for this bank  is need bathroom!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Byline Bank, Kedzie Branch at Chicago, IL
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Ran by Monkeys
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Tracie708, Jan. 28, 2014

Nothing but problems with this bank since day one.

Day one I opened the account and choose a set of their free single copy checks.  Well I received the duplicate checks instead and was charged $25 for them. It was a hassle, but got that money refund.  

Let's see then I got married and I tried 3 times to change my name on the account, because every time they wanted something else.  Guess what?  Still has my maiden name on the account.

Then I moved.  Once again ran into issues.  My drivers license has my married name on it.  So we can't change your address, wrong person.

Trying to close this account now.  While in the process of doing this, one of my direct withdraws went through that shouldn't have.  I have been talking with them to get this fixed. Finally got that taken care of. Now to see if I can get $200 in overdraft fees to be reversed or at least some of that. So I called their main customer service number and they told me that I have to call the individual branch.  Okay...I find that odd, but fine.  I call and talk to a manager at the Hickory Hills location.  She was unbelievably rude. Told me that I shouldn't have let my account be overdrawn.  Well duh, but did you miss the part that the one company took money from my account when they weren't authorized too? Not really my fault there. Besides then I have never over-drafted on that account. Then tells me that I should go after the company that took the money out to refund me the money.  Oh yeah, cause they will do that no problem right?  Then proceeds to tell me that I am still -$15 and that I need to put money in my account before I receive additional overdraft fees and to have a good day.  Bye.  

I am sooo glad I am done with this sad excuse for a bank. Please save yourself the many headaches, go bank with tcf...they are at least ran by slightly smarter monkeys

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Byline Bank, Hickory Hills Branch at Hickory Hills, IL
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