BMO Bank, Review
BMO Bank, Review
Average rating
based on 108 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 3 Reviews with 2 Star
Horrible Customer Service and Care for Clients
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by amhewa, Dec. 07, 2019
I was a customer of BMO when it was M&I (for about 37 years) my parents opened an account with them when I was born. Both my parents still bank with them so I stayed with them after I moved out of state (where there are NO BMO banks). As many people have already said; customer service (call center) is HORRIBLE. The manager that was there during the time I called had me in tears. She made me feel like I was dumb and no better than the gum on the bottom of her shoe (keep in mind I have a masters in Elem Education and been in small business management/customer service for many years). Due to fees that they charged me due to a mistake I made I told her I wanted to close my account after 37 years her response "okay we will get that process started" and when a questioned her customer service she began to blame me and that I should have been more responsible, etc etc. I was shocked that they were willing to let me go without a "let me refund those charges and let me fix this for you". As days passed I found out that she failed to tell me EVERYTHING it takes to close the account and how long the process actually takes. All I got is "this will take about 7 to 10 business days" she left out I would have to verify my address via a letter they sent in the mail, send that back wait for them to close it than take 45 DAYS to receive my cashier check. So here I am over 2 months later with not check.
Now if you NEVER EVER have to deal with the call center and can build a relationship with your local bank; you can't find a better bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby amhewa, Dec. 07, 2019
I was a customer of BMO when it was M&I (for about 37 years) my parents opened an account with them when I was born. Both my parents still bank with them so I stayed with them after I moved out of state (where there are NO BMO banks). As many people have already said; customer service (call center) is HORRIBLE. The manager that was there during the time I called had me in tears. She made me feel like I was dumb and no better than the gum on the bottom of her shoe (keep in mind I have a masters in Elem Education and been in small business management/customer service for many years). Due to fees that they charged me due to a mistake I made I told her I wanted to close my account after 37 years her response "okay we will get that process started" and when a questioned her customer service she began to blame me and that I should have been more responsible, etc etc. I was shocked that they were willing to let me go without a "let me refund those charges and let me fix this for you". As days passed I found out that she failed to tell me EVERYTHING it takes to close the account and how long the process actually takes. All I got is "this will take about 7 to 10 business days" she left out I would have to verify my address via a letter they sent in the mail, send that back wait for them to close it than take 45 DAYS to receive my cashier check. So here I am over 2 months later with not check.
Now if you NEVER EVER have to deal with the call center and can build a relationship with your local bank; you can't find a better bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by NikkiS1000 2023-10-02 04:05:52
Yep, this bank just bought out my bank about 2 months ago. I had been a customer of that bank since the mid 1970's. I am moving to a new bank due to HORROBLE service, treatment, and overall rudeness. I always thought Canadians were sweet and kind. I don't think that anymore.
I requested a copy of a bank statement from last year. They told me 10 days. It's been 22 days. They told me to go to the branch if I wanted it as they would get around to sending it when they got around to it. Rude, rude, rude!
They also have a fee schedule I found excessive. There's a fee or charge for many, many more things than my old bank charged for.
I can't wait to be gone from there, but I have some automatic payments I have to get moved, first.
I requested a copy of a bank statement from last year. They told me 10 days. It's been 22 days. They told me to go to the branch if I wanted it as they would get around to sending it when they got around to it. Rude, rude, rude!
They also have a fee schedule I found excessive. There's a fee or charge for many, many more things than my old bank charged for.
I can't wait to be gone from there, but I have some automatic payments I have to get moved, first.
what the heck happened???
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by angelspk, Dec. 30, 2013
Just before Christmas 2013 I wanted to deposit $1000.00 into my 44 year old daughter's checking account to help with Christmas. I filled out the deposit slip all but the account number which I did not know. after answering several questions, her address etc. I was asked for the last four numbers of her social security number. I did not have that and the teller was not going to allow me to put CASH INTO my daughter's account. had to get a manager to ok!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Green Bay Drive Up Branch at Green Bay, WI
3 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby angelspk, Dec. 30, 2013
Just before Christmas 2013 I wanted to deposit $1000.00 into my 44 year old daughter's checking account to help with Christmas. I filled out the deposit slip all but the account number which I did not know. after answering several questions, her address etc. I was asked for the last four numbers of her social security number. I did not have that and the teller was not going to allow me to put CASH INTO my daughter's account. had to get a manager to ok!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Green Bay Drive Up Branch at Green Bay, WI
3 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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AfraidThisWasGoingToHappen
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by iamabout2gobankal, Nov. 20, 2012
I had been an "Associated" customer from '88-'08, then switched to M&I due to previous association, closeness to home and other incidentals...nothing overly amazing. DD and accounts all transferred with no problems. A small issue in getting checks printed properly, but once that was handled, then everything (including re-orders) was smooth as silk... THEN, the changes started happening... The big concern was the re-naming/re-positioning/consolidating of the different checking/saving accounts. Once that settled down, then it was time to wait for the hammer to fall. Well, it did. M&I sold out to BMO and while we, the customers, were being told nothing is going to change, well bite my butt, they're changing. Today, I open the on-line page and find that one of my checking acocunts has a $7.00 "fee" attached to it. OVER THE PAST YEAR, MY $10,000.00+ SAVINGS ACCOUNT GARNERED ONLY $6.15 (THIS YTD IT'S RAKING IN A WHOPPING $4.19) IN INTEREST AND IN ONE MONTH, I HAVE A CHECKING ACCOUNT GOUGING ME $7.00 FOR NOT HAVING A SINGULAR MONTHLY DD FOR $500.00 (NOT TOTAL FOR THE MONTH...ONLY ONE DD) AND YET, MY TWO MONTHLY (TWICE YEARLY, IT'S THREE) DD PUTS JUST UNDER $850.00/MONTH INTO THE SAME ACCOUNT...NOW I'M BEING "ASKED" TO DROP $1,000.00 INTO A CHECKING ACCOUNT THAT PAYS NOTHING IN INTEREST, INTO A BANK THAT PAYS SQUAT FOR INTEREST ON $10K+?!?!?!?!?!?!? FOOL ME ONCE, SHAME ON YOU...BUT TO STICK AROUND AND GET KNEE'D IN THE FINANCIAL NADS MONTHLY? I'VE GOT TO BE THE IDIOT BEHIND THE DOOR WHEN THE QUARTERS WERE BEING GIVEN OUT FOR FREE...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, La Crosse Branch at La Crosse, WI
10 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby iamabout2gobankal, Nov. 20, 2012
I had been an "Associated" customer from '88-'08, then switched to M&I due to previous association, closeness to home and other incidentals...nothing overly amazing. DD and accounts all transferred with no problems. A small issue in getting checks printed properly, but once that was handled, then everything (including re-orders) was smooth as silk... THEN, the changes started happening... The big concern was the re-naming/re-positioning/consolidating of the different checking/saving accounts. Once that settled down, then it was time to wait for the hammer to fall. Well, it did. M&I sold out to BMO and while we, the customers, were being told nothing is going to change, well bite my butt, they're changing. Today, I open the on-line page and find that one of my checking acocunts has a $7.00 "fee" attached to it. OVER THE PAST YEAR, MY $10,000.00+ SAVINGS ACCOUNT GARNERED ONLY $6.15 (THIS YTD IT'S RAKING IN A WHOPPING $4.19) IN INTEREST AND IN ONE MONTH, I HAVE A CHECKING ACCOUNT GOUGING ME $7.00 FOR NOT HAVING A SINGULAR MONTHLY DD FOR $500.00 (NOT TOTAL FOR THE MONTH...ONLY ONE DD) AND YET, MY TWO MONTHLY (TWICE YEARLY, IT'S THREE) DD PUTS JUST UNDER $850.00/MONTH INTO THE SAME ACCOUNT...NOW I'M BEING "ASKED" TO DROP $1,000.00 INTO A CHECKING ACCOUNT THAT PAYS NOTHING IN INTEREST, INTO A BANK THAT PAYS SQUAT FOR INTEREST ON $10K+?!?!?!?!?!?!? FOOL ME ONCE, SHAME ON YOU...BUT TO STICK AROUND AND GET KNEE'D IN THE FINANCIAL NADS MONTHLY? I'VE GOT TO BE THE IDIOT BEHIND THE DOOR WHEN THE QUARTERS WERE BEING GIVEN OUT FOR FREE...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, La Crosse Branch at La Crosse, WI
10 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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