BMO Bank, CARSON CITY BRANCH

No customer service
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by Noservice, Oct. 25, 2023

I had a car loan with Bank of the west, which has been bought out by BMO. I live in Nevada and my payment notice comes from Illinois. The first month they sent me a notice from BMO. I received it after the loan was due I called and asked why I received it so late because it was even dated the day before the loan was due. I could get no straight answer other than we print them three days in advance. When I explained, I live across the US and it takes a week to get here, meaning I would always get them late there was no response other than we mail them three days in advance. I also explain the closest BMO bank to me is 45 miles round-trip which now I was going to have to drive to avoid having a late payment.  no response other than we mail them three days in advance.
Again I receive my loan payment paperwork last night after 3:30 PM even if I had wrote a check then and took it into the post office. It would not have been mailed until today Wednesday and my payment is due Friday. Again, I would have to pay an absorbent amount to have it overnight, delivered or drive 45 miles to pay. So this morning I tried calling the number listed on my invoice stating, this was the number to call if you have questions about any of your accounts. What I got was an automated system telling me I had to set up a Phone account with them. There was no way to bypass it. I don’t want to sign up for anything with them , what I want to do is find out my balance and pay it off and and get away from
this bank.  
I feel bad for the tellers who were trained and worked for bank of the west at the branch. They are still courteous and helpful, but the people who work at the main center in Illinois are either not trained at all or trained to be extremely difficult and not customer helpful.
I also really question the people who gave them high ratings. If they are indeed, actual ratings and not reviews given by employees, then I think they’re talking about bank tellers at their local banks.  Dealing with their phone people or anyone that was not from a previous bank they bought out or took over or rude. I would highly recommend going to a bank that respects that you’re letting them have your money to work with.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, CARSON CITY BRANCH at Carson City, NV
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