Bank of the West, Laramie Branch

Name:Bank of the West, Laramie Branch
Full Service Brick and Mortar Office
Review:69 client reviews
Location:222 Garfield Street
Laramie, WY 82070

Albany County
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FDIC Cert:#3514

The Bank

Name:Bank of the West
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Bnp Paribas
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:537, view all, view on map
Total Assets:$104,790,698,000
Total Deposits:$89,502,617,000
Total Equity Capital:$13,512,364,000
Total Domestic Office Deposits:$89,502,617,000
Net Income:$974,457,000
Quarterly Net Income:$230,824,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%

Client Review

69 client reviews of Bank of the West scored 3 out of 5.

Worst bank/branch manager anywhere
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Angryexecutor, Aug. 24, 2019

I’m not sure where to start! Working as an executor for an estate. . .  It took 3 trips, (live out of town 50 miles round trip) and I returned each time when THEY said to, just to get the durable power of attorney approved, (it had been approved at the two other financial institutes within 15 minutes). Upon following all Wyoming Title 2 rules we arrived to close the account and safe deposit box, 3 hours, 3 trips and still not completed. Branch Manager was rude, condisending, asked where “@#$#” was (the deceased whom we had the death certificate for AND she had looked at) when she was told we could show her the headstone her reply was, “ I know she’s dead I saw the death notice.” After looking over the documents, not calling when she said she would, walking out of the bank while we stood around waiting for her. We were told the documents (which were filed correctly by an attorney) were wrong. She handed us a stack of papers told us to refile. When she was informed that this was the third bank we had dealt with today and none of them had problems with the paperwork she replied, “well you need to go back to them now and tell them they are wrong.”
The only way they could possibly make this right is to 1) call and apologize profusely 2) follow the letter of Wyoming law and let us into the safe deposit box and let us close the account 3) reimburse us for now seven 50 mile round trips 4) reimburse any additional fees from our attorney as she will now have to call this idiot 5) reimburse our time at our hourly rate.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Laramie Branch at Laramie, WY
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1 comment. Add a comment

by Shameonthem 2019-11-04 18:46:44
I have experience the same distespect at the Milwaukie OR branch. I live in Maine and have to fly out to close my aunts account. I have been given bad information too many times! And now I am pressing them to tell me exactly what they need (because their story has changed) and I can't get a response!

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