Bank of America, Review

Believe It!!
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by elusiveone, Mar. 05, 2014

I was referred to customer service after being unable to reach the local branch in an attempt to get my account number.  Provided my name, address,  SS #, and last 4 digits of my account number,   I was told by rep (Tina) that she could not provide the entire account number because I did not answer enough security questions.  This bank needs to be revamped.  It has the rating it deserves.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Freshfields Village Branch at Johns Island, SC
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$5.00 bucks after 20 plus years as a customer
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by stepmiracles, Mar. 03, 2014

I have been a customer of Bank of America since 1993.  I use their debit card.  On the back of the care are 3 numbers that are often required when you order anything online.  I use my card for almost everything.  So, as I used the card, the number faded.  I asked for a new one and was told the cost would be $5.  Now I didn't lose the card, it wore out.  I said "You have to be kidding me".  Of course they replied, all by email, nope.  It takes a lot of effort to change banks.  Over the next few weeks I'll get it done.  Nice bunch of people these folks?  Not in my book.

* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, East Bonita Springs Branch at Bonita Springs, FL
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Horrible experience
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by Harpcon, Feb. 24, 2014

The tellers seem to be nice, the other staff members are horrible and very inexperienced as far as I am concerned.  Anita Grey is the worst employee at Bank of America that I have ever dealt with. She is very unprofessional and does not want to do anything to help you out.  I will never bank with these people again!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Apalachee Parkway Branch at Tallahassee, FL
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Worst Bank Ever
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by fbspec, Feb. 21, 2014

My son went on a 2 1/2 month mission trip to Africa.  I opened an account at this branch for the sole purpose of being able to transfer money into his BofA account (I bank with Wells Fargo).  When my son completed his trip in mid-November (2013), I went into the branch, withdrew the remaining balance, and told the teller I needed to close the account.  She said she was unable to close the account, that I would need to speak with one of the customer service managers.  

I went to the customer service kiosk, told the assistant manager that was standing there that I needed to close my account; she told me I would have to wait to speak with someone.  I told her I didn't have time to wait to speak with someone, particularly to close an account.  She told me I could go online to close the account, which I attempted to do, and was unable to find any links to close the account.

I assumed that with a zero balance and zero activity, BofA would simply close the account on their own.  No such luck.  After I received the third notice that I was being charged another $12/monthly service fee (I had maintained the minimum balance while the account was open, so no fees were charged/due), I called the bank to close account.  After explaining the situation and then waiting for several minutes, the CSR told me I would have to pay the $36 to bring the account current before it could be closed.  I laughed and hung up.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ballantyne Sherrill Building Branch at Charlotte, NC
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No Customer Service
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by TrainCustomerService, Feb. 12, 2014

I waited at the drive up window with three cars ahead of me for 10 minutes.  When I reached the window I waited several minutes before anyone came to the window.  Then she told me that the four deposits I was depositing (which included four checks and one had cash) were a little over the limit for the drive-up and I would have to come in.  She didn't offer to deposit any of them.  Then she just left the window before I could respond.  The bank is understaffed at times and has terrible customer service!  The transaction was at noon on a wed. I won't be going back.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Putnam Branch at Putnam, CT
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Bad experience with customer service
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by Andrey, Feb. 10, 2014

Good bank, but need to change the stuff. Customer service is bad, absolutely, it is not helpful about my questions.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Harmon Meadow Branch at Secaucus, NJ
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Bad experience with customer service
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by Andrey, Feb. 10, 2014

Good bank, but need to change the stuff. Customer service is bad, absolutely do not want to help me with my questions.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Harmon Meadow Branch at Secaucus, NJ
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good customer service
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by irock, Feb. 08, 2014

My name is Samuel enchill .had the best service ever from the Owen brown branch..teller name Madonna was excellent..good customer service..

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Owen Brown Branch at Columbia, MD
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Good bank
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by Saraone, Feb. 07, 2014

Really good bank! Sean is the best person to deal with.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, North Collins / 471 Branch at Arlington, TX
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No local branch number
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by sucker, Feb. 05, 2014

Why would you not list the local number for your Albion Branch!!!!!! I have been on hold for 10 minutes. Your bank is STUPID

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Albion Branch at Albion, NY
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Worst, most discourteous and unprofessional treatment
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by BeCourteous, Jan. 25, 2014

most discourteous and rude assistant (I presume) bank manager I have ever dealt with.  I was courteous and professional, and have had many dealings with financial matters.  I needed a signature guarantee on some important (to me) documents.  There were no other people waiting to be served.  First of all, she was standing at a small booth, and wanted to sign my documents there.  She acted discourteously from the moment she saw me, and moreso after that - why??  I asked if we couldn't go in the (empty) office, where there was both a desk, and privacy.  For some reason, she made it abundantly clear by her cold treatment, and shoving the documents back at me across the table, that she was not happy serving her customer. While I was there, another customer went storming out of the branch, very angry, about which I do not know.  There must be a reason for  unhappy customers.  I have in the past had exemplary treatment by BOA online customer service.  So this was particularly shocking to me, and very upsetting, to have been treated with such disrespect by an employee whose job should be to serve the customer.  Even had I not been polite, there would have been no justification for her behavior.  Someone should look into this branch's customer service records, and try to document whether the customer had a good experience, or not. Needless to say, I will not be persuing any further dealing with BOA, and I am in the market for both a new car, and a house.  to contrast, the following week, I went to the State Employees Union in Siler City, for the same reason (to get signature guarantees) and was treated with decency and consideration - what a difference!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Apex Branch at Apex, NC
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A Perfect Example of the Worst Customer Service
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by poorcustservice, Jan. 21, 2014

Just want to share what should not be done... ever! I needed to have a wire transfer, so after being in line to see a teller  she directed me to one of the bankers. I sat in the waiting area and at some point I was asked what was the purpose of my waiting. So I said "wire transfer", it was about 4:30 pm, I continued to wait my turn and then the same person who asked me  before came up to me at about 5  pm and said that wire transfer closes at 5 and I need to come back tomorrow. So she let me sit and marinade, did not bother to mention that I won't be able to do it after 5 pm, and then came up and smiled while telling me the news. I was very upset, because I wasted about 45 minutes of my time and accomplished absolutely nothing. She knew perfectly well that she won't be assisting me today, she said nothing, let me sit and wait and then announced the news. This is truly the most upsetting visit, I realize they work until 6 pm and they don't care about time, but being so callous and lacking any empathy towards customers'time reflects poorly on Bank of America's customer service.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Indian River Branch at Chesapeake, VA
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Love this bank!
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by snyderpersky, Jan. 17, 2014

We have been using this bank for years and had nothing but great experiences. The tellers are friendly and helpful. The other staff and the location manager have always given us the best service I've ever had at a bank. We have never had to wait to get assistance. They know there stuff and get things done quickly and correctly. It's a pleasure to walk in to a bank and be greeted by name. They always go above and beyond, and are a pleasure to do business with.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Siesta Key Branch at Sarasota, FL
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Love this bank!
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by snyderpersky, Jan. 17, 2014

We have been using this bank for years and had nothing but great experiences. The tellers are friendly and helpful. The other staff and the location manager have always given us the best service I've ever had at a bank. We have never had to wait to get assistance. They know there stuff and get things done quickly and correctly. It's a pleasure to walk in to a bank and be greeted by name. They always go above and beyond, and are a pleasure to do business with.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Siesta Key Branch at Sarasota, FL
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Understaffed and Rude
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by Monsterchunk28, Jan. 07, 2014

As a merchant, this is the worst Bank of America location I have done business with. They never have the correct change that we need (5's, 1's etc.), even if we call ahead and they say that they will have our change ready for us. The wait times are always really long because they typically only have one person working in the front. If I get in the regular line, they tell me I need to move to the merchant line, if I move to where the merchant line would be they tell me to get in the regular line. Today was very frustrating. I came in, and there were two people working. I got in the "merchant" line because the girl had her merchant sign up. When the person she was helping walked away I started walking up, and she held up her finger at me and told me I needed to wait. She then had a regular customer come up to the merchant teller. Then the manager approached me and said "there's no merchant teller today, you need to get in the regular line" then she removed the merchant sign. Then I got in line (behind 6 people, 4 of which had come in while I was in the merchant line.) A half hour later I was next. The second tellers spot opened and I started walking up, but was told I needed to wait because the other girl was the "merchant" teller. I run a business and am supposed to be able to go in and out of the bank, which is why they have merchant tellers. Every Bank of America I have banked with in the past is great, unfortunately this branch does not live up to the Bank of America standard I am used to.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Port Orchard Branch at Port Orchard, WA
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's.
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by dinawhite1127, Jan. 03, 2014

Our 81 yr. old father's account had some fraudulent activity & because we had recently added him to our acct the bank froze & was going to close our acct!! we had recently been robbed & we gave them the police report, however, 2 1/2 weeks later we r still dealing with this. UNBELIEVABLE...every time I call one of their depts, u have to start at the beginning & get a different story, (they've lied a couple of times)...the real kicker is they weren't even going to tell us about closing the acct. Thank God the place I make my car note contacted us prompting us to go into the bank.  If it not been for Karen, (mgr at Thornton rd) this account would have closed. Their customer service dept. treated us like we did something wrong. It's been a nightmare & it's still not resolved.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Powder Springs Branch at Marietta, GA
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Terrible Customer service
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by akhm, Dec. 09, 2013

Today 12/9/13, I visited the Bay Colony Bank of America drive thru, where I did a personal deposit as well as a change order for my employers. Upon arriving back to my office, I was shocked to see the money in disarray. I had to take time out of my day to fix money that was not in order, not facing the same direction, mixed in with other denominations, as well as upside down. I was a bank teller for two years and I know that this is not a proper standard of customer service. I was highly disappointed in the value placed upon me as a customer, that I was not worth an organized change order. I called the location to let them know what happened and that this was not acceptable customer service. One of the tellers answered the phone and let me know the manager was not there and could she help me. I said yes and told her what happened. She then proceeded to laugh in my face. I asked her "Are you seriously laughing?!" and told her I would be speaking to her manager as well as closing my accounts. I am so disgusted with the lack of quality customer service.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bay Colony Branch at Dickinson, TX
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Great!
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by TLCox1984, Dec. 06, 2013

Always excellent customer service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Johns Creek Branch at Saint Johns, FL
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Always provided excellent customer service in branch
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by Loralynn, Nov. 18, 2013

The tellers, officers, managers,everyone in the Heckle and Herlong Branch of Rock Hill, SC have always provided me with excellent customer service. They have always been professional, knowledgeable and thoughtful.  Over the past 10 years my mobility has gradually became severely handicapped and without my even requesting special considerations the teller manager let me know that I could use the drive-thru for all my banking needs.   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Heckle And Herlong Branch at Rock Hill, SC
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rude teller
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by 33mom, Nov. 16, 2013

Went to pay my mortgage with a check teller says i need account number I said don't have it. She stares at me. Then says do you have your bank debit card I said no. She stares. I said all you need to do is look up my acct number with my social she says do you have your id I said no.......she stares ..... i went to snatch it from her and she says your social is???? i told her she sighs.......and then says oh its a mortgage.....and they wonder why I don't want to use them as a bank. Her name was Rose - doesn't need to work there. I bank with vystar.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fleming Island Branch at Fleming Island, FL
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