Bank of America, West University Branch

Name:Bank of America, West University Branch
Full Service Brick and Mortar Office
Review:306 client reviews
Location:6732 Stella Link
Houston, TX 77005

Harris County
View Other Branches
 
Phone:713-669-5000
FDIC Cert:#3510
Established:1978-01-01


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3872, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,440,022,000,000
Total Deposits:$2,075,356,000,000
Total Equity Capital:$230,922,000,000
Total Domestic Office Deposits:$1,964,041,000,000
Net Income:$11,642,000,000
Quarterly Net Income:$5,812,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%
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Client Review

306 client reviews of Bank of America scored 2 out of 5.

fantastic
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Goldengate, Oct. 03, 2022

I am amazed that people are being so critical.  I find that the staff here work as not only bank tellers; but interpreters and counselors.They are beyond personable and helpful.

There is such a diverse group of people who bank here. Its part of the special charm.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Golden Gate Branch at Naples, FL
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1 bank teller at front counter, Friday afternoon 3:30 pm!
Overall Rating
Office Environment & Staff
Waiting Time
by Youhavetobekiddingme, Jun. 18, 2021

I went to this  bank on a Friday afternoon, June 18th 3:30 pm. One bank teller at the window! A man at counter, getting money orders! Teller had to do twice! 38 minute wait! No other tellers came to help. Line  of 7 build up. The what I assumed was branch manager started working the floor, asking what type of banking we needed. 6 out of 7 had to wait for the lone teller. Branch manager could have opened up a window to assist, but proceeded to be a  “cheerleader”  to us in line, making small talk, asking his our day was. For a National  bank to have one bank teller at a window on a Friday is concerning, disappointing and I will never be back. Worst customer service I have seen in many years. I saw 3 employees and only 1 was working to the bone. Other two walked around in high heels.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Timberland Crossing Branch at Keller, TX
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Client
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GonzGonzalo13, Feb. 22, 2021

Bankers on Cermack and western do an excellent job ,on top " of their game I was  treated with respect, ,promptly questions ex , and execute with sincerity ,great job !! Thank you Bank of America!!.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chicago - Cermak And Western Branch at Chicago, IL
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