Bank of America, VERNON HILLS BRANCH

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by dislikethisbank, Mar. 01, 2013

I've been with them for years and have a "linked" checking and savings account. I apparelty overdrew from my checking account and was charged with multiple overdraft fees and extended overdraft fees on one billing statement without being notified in advance. I have never done this in the past, but they billed me multiple times. They did not call, mail, email, or text message me to alert me, which makes me think they were just waiting for this to happen. They only sent me a notification after my account was overdrafted, which of course, promted my immediate attention. When I went to the bank, they told me that I wasnt enrolled in overdraft protection and that my accounts weren't linked in the correct way. This makes me wonder why they didn't sign me up for overdraft protection and properly link my accounts in the first place! I've been a loyal customer of theirs for eight years and this is what I get for my loyalty! I also want to mention that my funds were there, just in my savings account, where they are earning very little interest. I am also (unfortunately) at this bank every two weeks to deposit my paycheck and nobody cares to update me on my account status/new developments/anything informative. They sure enjoy calling me for telemarketing purposes, but when I need them, they wipe their hands clean looking for new ways to charge me! I will not be a customer for life, thats for sure.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Vernon Hills Branch at Vernon Hills, IL
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Disappointed!
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by GinamC, Jan. 06, 2012

I have had a BOA heloc for 10 years.  It was called due this September.  I started the refinance process in August.  Everything was handed in and the appraisal was completed by August 26, 2011.  There were a series of conditions that were required at the time of the loan that we agreed and completed as soon as the items were requested.

During this time I was consistently paying toward my HELOC.  BOA still reported me delinquent and lowered my credit score by more than 100 points.  Because of the change in credit score, they were going to deny us the loan! We finally got that straightened out, but our credit score was still 50 points below where we had started.  

We were told every week, that the closing would be scheduled.  That they had everything they needed.  But then a new set of explanations for a deposit or a past address that had appeared on our credit had to be put in writing.  Every other day is was some new Letter of explanation we had to submit.  

We had what we thought was a closing on January 3rd (5 months after the 1st application) and today, January 6th we were told they would not fund without closing every single credit card that were already being paid off at closing.  Basically blackmailing us into submission.  We couldn't risk going to another lender without Bank of America, again ruining our credit when all we did was, in good faith, try to refinance an existing loan WITH THEM.  There is plenty of equity (approx $80,000) from the loan amount to the appraised value. We both had good credit (scores over 740) We have the credit card debt (that was being paid off), a rental property that more than pays for itself and nothing else!  

They were absolutely unconcerned with what they were subjecting us to: 5 months of a new problem to resolve every week, Ruining our credit, then on the third day after the closing demanding we close all credit cards without letting us know in advance to get our direct payments worked out.  

I will do everything in my power to "get the word out" about how Bank of America does business.  That they bait and switch what they offer and approve you for and then change the conditions, terms and interest rates without explaining themselves.  I have the paper trail to prove it.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Vernon Hills Branch at Vernon Hills, IL
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