Bank of America, Ross Road Branch

Name:Bank of America, Ross Road Branch
Full Service Brick and Mortar Office
Review:283 client reviews
Location:6725 Winchester Road
Memphis, TN 38115

Shelby County
View Other Branches
Office Hours:Mon:09:00:16:00
FDIC Cert:#3510

The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4408, view all, view on map
Total Assets:$1,797,881,000,000
Total Deposits:$1,435,687,000,000
Total Equity Capital:$204,564,000,000
Total Domestic Office Deposits:$1,345,197,000,000
Net Income:$21,408,000,000
Quarterly Net Income:$7,534,000,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:14%
Quarterly Return on Equity:15%

Client Review

283 client reviews of Bank of America scored 2 out of 5.

Poor Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Poorrule, Oct. 21, 2017

I had an unbelievable, horrible experience At the Bank of America located at 6725 Winchester Rd, Memphis, Tn 38115.  I went through the drive thru to deposit cash into a Bank of America account holder. First, there was only one lane opened. I was in line with 5 cars ahead of me.  The process was very slow, in fact, I turned my engine off for at least 6 minutes.  When it was my turn, I placed the cash deposit and deposit slip in the container and sent it for processing. The teller was cordial.  After several minutes, she asked if the transaction was for me or someone else.  I politely told her for someone else.  She asked if I had an account there as well.  I responded "no". She then returned my cash deposit and slip and rudely said "the drive thru is for Bank of America customers only, you have to come inside."You have got to be kidding me. It was a cash deposit for an account holder!!!! I was not trying to cash a check from an account holder.  Your rule is simply ridiculous. I wasted 30 minutes trying to assist someone, who needed help. Needless to say, I did not go inside, because my foot is broken!!! I had sacrificed and driven to the bank for a relative. I had never experienced this type of ignorance before.  FYI........I have made numerous cash deposits for YOUR customers,in the past.  Change this sorry rule!!

* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ross Road Branch at Memphis, TN
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