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Bank of America, ROSS ROAD BRANCH
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312 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3670, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,565,878,000,000 |
| Total Deposits: | $2,017,820,000,000 |
| Total Equity Capital: | $243,688,000,000 |
| Total Domestic Office Deposits: | $1,892,511,000,000 |
| Net Income: | $20,274,000,000 |
| Quarterly Net Income: | $7,057,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
312 client reviews of Bank of America scored 2 out of 5.
Poor Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Poorrule, Oct. 21, 2017
I had an unbelievable, horrible experience At the Bank of America located at 6725 Winchester Rd, Memphis, Tn 38115. I went through the drive thru to deposit cash into a Bank of America account holder. First, there was only one lane opened. I was in line with 5 cars ahead of me. The process was very slow, in fact, I turned my engine off for at least 6 minutes. When it was my turn, I placed the cash deposit and deposit slip in the container and sent it for processing. The teller was cordial. After several minutes, she asked if the transaction was for me or someone else. I politely told her for someone else. She asked if I had an account there as well. I responded "no". She then returned my cash deposit and slip and rudely said "the drive thru is for Bank of America customers only, you have to come inside."You have got to be kidding me. It was a cash deposit for an account holder!!!! I was not trying to cash a check from an account holder. Your rule is simply ridiculous. I wasted 30 minutes trying to assist someone, who needed help. Needless to say, I did not go inside, because my foot is broken!!! I had sacrificed and driven to the bank for a relative. I had never experienced this type of ignorance before. FYI........I have made numerous cash deposits for YOUR customers,in the past. Change this sorry rule!!
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ross Road Branch at Memphis, TN
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Poorrule, Oct. 21, 2017
I had an unbelievable, horrible experience At the Bank of America located at 6725 Winchester Rd, Memphis, Tn 38115. I went through the drive thru to deposit cash into a Bank of America account holder. First, there was only one lane opened. I was in line with 5 cars ahead of me. The process was very slow, in fact, I turned my engine off for at least 6 minutes. When it was my turn, I placed the cash deposit and deposit slip in the container and sent it for processing. The teller was cordial. After several minutes, she asked if the transaction was for me or someone else. I politely told her for someone else. She asked if I had an account there as well. I responded "no". She then returned my cash deposit and slip and rudely said "the drive thru is for Bank of America customers only, you have to come inside."You have got to be kidding me. It was a cash deposit for an account holder!!!! I was not trying to cash a check from an account holder. Your rule is simply ridiculous. I wasted 30 minutes trying to assist someone, who needed help. Needless to say, I did not go inside, because my foot is broken!!! I had sacrificed and driven to the bank for a relative. I had never experienced this type of ignorance before. FYI........I have made numerous cash deposits for YOUR customers,in the past. Change this sorry rule!!
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ross Road Branch at Memphis, TN
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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