Bank of America, Queen Anne Branch

Name:Bank of America, Queen Anne Branch
Full Service Brick and Mortar Office
Review:278 client reviews
Location:100 West Mercer
Seattle, WA 98119

King County
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Office Hours:Mon:10:00:18:00
FDIC Cert:#3510

The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4507, view all, view on map
Total Assets:$1,765,242,000,000
Total Deposits:$1,410,412,000,000
Total Equity Capital:$205,704,000,000
Total Domestic Office Deposits:$1,324,768,000,000
Net Income:$6,668,000,000
Quarterly Net Income:$6,668,000,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:13%
Quarterly Return on Equity:13%

Client Review

278 client reviews of Bank of America scored 2 out of 5.

Why does B of A keep John around?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MrHappy, Apr. 07, 2012

This branch of B of A has some very nice smart efficient tellers but the manager is a total jerk to the merchant customers. He has trouble understanding very simple problems. His first response to almost everything is "NO - you can't do that". What's almost worse is rather than being friendly and setting an example for his staff, he tends to hide in his desk area and do nothing. I think a manager should be the smartest and hardest working person in a branch. This dude's name is John Nguyen, and he made me and another merchant customer wait for an extra 5-10 minutes while there were 3 regular tellers open & doing nothing.  2 of those tellers are sometimes merchant tellers who would have liked to help us, (they offered) but he yelled at them that we were to wait for the Merchant teller to finish.  The irony of it all was the merchant teller that we were to wait for, was dealing with some crazy street person who didn't have an account and was trying to cash their check without paying the $5 fee. They were in the wrong line. Maybe it is B of A policy to openly discourage merchant customers ? Maybe they don't care that this branch is run by a slow thinking, unkind, little dude with a Napoleon complex ? The sad simple truth is we should all take our money somewhere else. I'm going to talk to my boss about moving banks on Monday.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Queen Anne Branch at Seattle, WA
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