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Bank of America, Review
Bank of America, Review
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A total of 200 Reviews with 1 Star
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Terrible Customer service
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by akhm, Dec. 09, 2013
Today 12/9/13, I visited the Bay Colony Bank of America drive thru, where I did a personal deposit as well as a change order for my employers. Upon arriving back to my office, I was shocked to see the money in disarray. I had to take time out of my day to fix money that was not in order, not facing the same direction, mixed in with other denominations, as well as upside down. I was a bank teller for two years and I know that this is not a proper standard of customer service. I was highly disappointed in the value placed upon me as a customer, that I was not worth an organized change order. I called the location to let them know what happened and that this was not acceptable customer service. One of the tellers answered the phone and let me know the manager was not there and could she help me. I said yes and told her what happened. She then proceeded to laugh in my face. I asked her "Are you seriously laughing?!" and told her I would be speaking to her manager as well as closing my accounts. I am so disgusted with the lack of quality customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bay Colony Branch at Dickinson, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby akhm, Dec. 09, 2013
Today 12/9/13, I visited the Bay Colony Bank of America drive thru, where I did a personal deposit as well as a change order for my employers. Upon arriving back to my office, I was shocked to see the money in disarray. I had to take time out of my day to fix money that was not in order, not facing the same direction, mixed in with other denominations, as well as upside down. I was a bank teller for two years and I know that this is not a proper standard of customer service. I was highly disappointed in the value placed upon me as a customer, that I was not worth an organized change order. I called the location to let them know what happened and that this was not acceptable customer service. One of the tellers answered the phone and let me know the manager was not there and could she help me. I said yes and told her what happened. She then proceeded to laugh in my face. I asked her "Are you seriously laughing?!" and told her I would be speaking to her manager as well as closing my accounts. I am so disgusted with the lack of quality customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bay Colony Branch at Dickinson, TX
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by MarysYyoung 2013-12-18 13:23:57
You need to get a life!I feel sorry for your employees.
rude teller
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by 33mom, Nov. 16, 2013
Went to pay my mortgage with a check teller says i need account number I said don't have it. She stares at me. Then says do you have your bank debit card I said no. She stares. I said all you need to do is look up my acct number with my social she says do you have your id I said no.......she stares ..... i went to snatch it from her and she says your social is???? i told her she sighs.......and then says oh its a mortgage.....and they wonder why I don't want to use them as a bank. Her name was Rose - doesn't need to work there. I bank with vystar.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fleming Island Branch at Fleming Island, FL
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Overall Rating Office Environment & Staff Other Servicesby 33mom, Nov. 16, 2013
Went to pay my mortgage with a check teller says i need account number I said don't have it. She stares at me. Then says do you have your bank debit card I said no. She stares. I said all you need to do is look up my acct number with my social she says do you have your id I said no.......she stares ..... i went to snatch it from her and she says your social is???? i told her she sighs.......and then says oh its a mortgage.....and they wonder why I don't want to use them as a bank. Her name was Rose - doesn't need to work there. I bank with vystar.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fleming Island Branch at Fleming Island, FL
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one phone number
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by needsanewbank, Nov. 05, 2013
They have ONE phone number. They NEVER answer the phone. The phone has NO voicemail.
They called me yesterday. After trying the sole number for two days (at least 20 tries), I cannot find out what they wanted. I hope it isn't important.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Galleria Mall Branch at Henderson, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby needsanewbank, Nov. 05, 2013
They have ONE phone number. They NEVER answer the phone. The phone has NO voicemail.
They called me yesterday. After trying the sole number for two days (at least 20 tries), I cannot find out what they wanted. I hope it isn't important.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Galleria Mall Branch at Henderson, NV
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by dcmc 2014-01-03 09:24:01
I am leaving the bank--personal service--NON existent. NO ONE EVER answers the phone live--Had to drive to see if they were open during the holidays. They have grow so big they have forgotten about the personal touch. I am amazed that ANYONE banks with them.
by Marcou 2015-05-05 18:35:48
Galleria mall branch on Sunset,Henderson is lacking QUALITY SERVICE As a long time customer I'm about ready to close all my accounts !!!
Branch opened at 9am. I was 3rd in line as await a teller, only one OPENED, as there were 5 + employees on premise,but none were prepared to open.
As I waited I overheard 5 customers frustrated as I indicating they will close existing accounts if this service doesn't improve Many customers ask where t by e tellers were and if they are going to get more than one teller !!!!
The manager had no clue or cared about these customers !!!!!
I too as having a very substantial amount of funds with your establishment is highly considering closing my accounts.
SOMEONE NEEDS TO TAKE ACTION ON THIS BRANCH !!!!!! There appears to be many chiefs but no Indians manning the teller position... I can assure you that if no action is taken here in Henderson Nevada branch you will lose many customers, including myself.... It's time you do the right thing ..,as a business !!!!!!!
Branch opened at 9am. I was 3rd in line as await a teller, only one OPENED, as there were 5 + employees on premise,but none were prepared to open.
As I waited I overheard 5 customers frustrated as I indicating they will close existing accounts if this service doesn't improve Many customers ask where t by e tellers were and if they are going to get more than one teller !!!!
The manager had no clue or cared about these customers !!!!!
I too as having a very substantial amount of funds with your establishment is highly considering closing my accounts.
SOMEONE NEEDS TO TAKE ACTION ON THIS BRANCH !!!!!! There appears to be many chiefs but no Indians manning the teller position... I can assure you that if no action is taken here in Henderson Nevada branch you will lose many customers, including myself.... It's time you do the right thing ..,as a business !!!!!!!
DO NOT GO TO THIS BANK
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by JohnE, Oct. 01, 2013
I went into the bank to open a saving and checking and to invest in my retirement plan for over 500k. The managers signed me into their system to sit and wait. I had some coffee and contemplated on my ideas. After being called I walked over to the manager. She did not know a thing about her job and was very unprofessional. She did not wear her name tag and was so unprofessional. Common have some respect! She had her shoes off and acted like it was her home there. I did not enjoy the visit and I didn't get to invest that day. I do not want to give this bank another try! I do not recommend! STAY AWAY! I don't know how this lady became manager but someone needs to make sure she is qualified!! Obviously she does not give a flying crap about her job.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Highway 121 And Josey Lane Branch at The Colony, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JohnE, Oct. 01, 2013
I went into the bank to open a saving and checking and to invest in my retirement plan for over 500k. The managers signed me into their system to sit and wait. I had some coffee and contemplated on my ideas. After being called I walked over to the manager. She did not know a thing about her job and was very unprofessional. She did not wear her name tag and was so unprofessional. Common have some respect! She had her shoes off and acted like it was her home there. I did not enjoy the visit and I didn't get to invest that day. I do not want to give this bank another try! I do not recommend! STAY AWAY! I don't know how this lady became manager but someone needs to make sure she is qualified!! Obviously she does not give a flying crap about her job.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Highway 121 And Josey Lane Branch at The Colony, TX
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New Bank Manager Needed - Billie The Worst!!
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by westie312, Sep. 28, 2013
Having used the Parkage Branch for years I was shocked today at the attitude of the Branch Manager Billie. She was quick to inform me that she is the manager and her way goes. No smile..No Reason..So Unfriendly. I must say the tellers are very nice and seemed embarrassed at the way she was talking to me.
Next time she speaks so abruptly to a customer she might want to know I work for a company with 14 stores depositing in Bank Of America!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Manchester Parkade Branch at Manchester, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby westie312, Sep. 28, 2013
Having used the Parkage Branch for years I was shocked today at the attitude of the Branch Manager Billie. She was quick to inform me that she is the manager and her way goes. No smile..No Reason..So Unfriendly. I must say the tellers are very nice and seemed embarrassed at the way she was talking to me.
Next time she speaks so abruptly to a customer she might want to know I work for a company with 14 stores depositing in Bank Of America!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Manchester Parkade Branch at Manchester, CT
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Worst customer service
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by Goldie, Sep. 24, 2013
I was supposedly put on waiting list for safe deposit box. A few months later, come to find out, I was not even on the list.
Solution:
Oh sorry, shall we add you now?
Had problem with account. Went into one of the offices.
This is almost laughable. We were both standing, as the other seat was by her, not near the front of the desk. We were never asked to have a seat. So finally I sat down and my 6'6" bf crouched down beside me on the floor. I told her I had been severely ill and going to Boston for treatment. As an explanation as to why I had not come in sooner. No Response to that at all. Nothing.
She proceeded to talk down to us like we were ignorant.
The whole time. I'm thinking to myself, why are we here putting up with this?
Not a nice feeling to have with the people holding your money.
Then she left the room, supposedly to speak with a manager, we waited 7-10 minute and she came back only partially doing what we needed with this long winded pompous lecture, again talking to us like we were slow and acting like she was doing us the favor of the century.
Hope this condescending holier than thou snob never faces any hurdles in her life. I just can't imagine how she will be able to cope.
I do not recommend this branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Myles Standish Plaza Branch at Plymouth, MA
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Overall Rating Office Environment & Staffby Goldie, Sep. 24, 2013
I was supposedly put on waiting list for safe deposit box. A few months later, come to find out, I was not even on the list.
Solution:
Oh sorry, shall we add you now?
Had problem with account. Went into one of the offices.
This is almost laughable. We were both standing, as the other seat was by her, not near the front of the desk. We were never asked to have a seat. So finally I sat down and my 6'6" bf crouched down beside me on the floor. I told her I had been severely ill and going to Boston for treatment. As an explanation as to why I had not come in sooner. No Response to that at all. Nothing.
She proceeded to talk down to us like we were ignorant.
The whole time. I'm thinking to myself, why are we here putting up with this?
Not a nice feeling to have with the people holding your money.
Then she left the room, supposedly to speak with a manager, we waited 7-10 minute and she came back only partially doing what we needed with this long winded pompous lecture, again talking to us like we were slow and acting like she was doing us the favor of the century.
Hope this condescending holier than thou snob never faces any hurdles in her life. I just can't imagine how she will be able to cope.
I do not recommend this branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Myles Standish Plaza Branch at Plymouth, MA
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Lee Nappi must have the worst life in the world. Horrible branch VP
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by lizzybrock, Sep. 18, 2013
I recently got a check which bank of america put a hold on it (for 10 days!) their customer service team online said it was because i overdrafted however, as long as I got a letter from the individual it is from, they can release the funds. The next day I get a letter from the individual faxed, go to the bank, ask them to release the funds. The branch Vp Lee Nappi (god knows how this person is the VP of the branch) said nah, i saw you have overdrafts so i really don't think you a responsible enough to have the money now. Thanks Nappi, for deciding what my best interest is. I went on nicely to explain I spoke to customer service & they told me it can e done, she said good, deal with them. So that's what I did. Spoke to Sony from BofA in California who released the funds within moments. (Very nice!) Im not sure how someone so miserable is VP. Cant wait to close my account.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carle Place Branch at Carle Place, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lizzybrock, Sep. 18, 2013
I recently got a check which bank of america put a hold on it (for 10 days!) their customer service team online said it was because i overdrafted however, as long as I got a letter from the individual it is from, they can release the funds. The next day I get a letter from the individual faxed, go to the bank, ask them to release the funds. The branch Vp Lee Nappi (god knows how this person is the VP of the branch) said nah, i saw you have overdrafts so i really don't think you a responsible enough to have the money now. Thanks Nappi, for deciding what my best interest is. I went on nicely to explain I spoke to customer service & they told me it can e done, she said good, deal with them. So that's what I did. Spoke to Sony from BofA in California who released the funds within moments. (Very nice!) Im not sure how someone so miserable is VP. Cant wait to close my account.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carle Place Branch at Carle Place, NY
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Bad Service
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by kr123, Sep. 14, 2013
This bank has the worst drive through tellers. I had to wait 30 minutes in the drive through line. I complained and they have retailiated against me every time I come there. The excuse was they only had one teller. Sounds like bad management to me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Countryside Branch at San Antonio, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kr123, Sep. 14, 2013
This bank has the worst drive through tellers. I had to wait 30 minutes in the drive through line. I complained and they have retailiated against me every time I come there. The excuse was they only had one teller. Sounds like bad management to me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Countryside Branch at San Antonio, TX
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by SaraK 2015-09-01 12:06:03
You are so right! It is a huge bank and there is only one teller in the 5 car drive thru and 1 person in the lobby! I waited 45 mins for a money order.
Terrible Treatment of Customers
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by atexas25, Sep. 11, 2013
I went in today to make a large cash deposit and was treated incredibly poorly by both the teller and the manager. The teller was disgruntled that she had to count so many bills, and acted as if it were an inconvenience to her day to assist me. After getting several varying amounts on her cash counting machine, she told me that she had ran the money through the machine three times and would not be doing it again. Am I wrong in the understanding that that is her job to deal with money? After calling over the manager, he was just as rude and appalling in his treatment of myself and my business. I have never been treated so poorly when I am attempting to give a bank money or my business, and this branch needs a serious coaching on how to treat customers. When I asked for the money to be counted by hand, they told me quite simply, "No." According to them the machine was much better than any person and they would not accommodate my request. This bank has a serious misunderstanding of the job they are responsible for doing and how valuable their customers are. I contacted the regional manager who said she would speak with the employees, but I doubt anything will be done, it will just be business as usual. I plan to cancel my Bank of America account due to this experience and I warn any future customers to avoid this branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, I-17 And Happy Valley Banking Center at Phoenix, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby atexas25, Sep. 11, 2013
I went in today to make a large cash deposit and was treated incredibly poorly by both the teller and the manager. The teller was disgruntled that she had to count so many bills, and acted as if it were an inconvenience to her day to assist me. After getting several varying amounts on her cash counting machine, she told me that she had ran the money through the machine three times and would not be doing it again. Am I wrong in the understanding that that is her job to deal with money? After calling over the manager, he was just as rude and appalling in his treatment of myself and my business. I have never been treated so poorly when I am attempting to give a bank money or my business, and this branch needs a serious coaching on how to treat customers. When I asked for the money to be counted by hand, they told me quite simply, "No." According to them the machine was much better than any person and they would not accommodate my request. This bank has a serious misunderstanding of the job they are responsible for doing and how valuable their customers are. I contacted the regional manager who said she would speak with the employees, but I doubt anything will be done, it will just be business as usual. I plan to cancel my Bank of America account due to this experience and I warn any future customers to avoid this branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, I-17 And Happy Valley Banking Center at Phoenix, AZ
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The worst
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by accountant1978, Sep. 09, 2013
Really bad experience! I am a business manager for two local businesses in Aiken. Both used Bank of America and I mainly used the Laurens Street branch as their office in within walking distance. After 18 months of conducting business on their behalf, no one even knew my name. The only real business we conducted in the bank were deposits and that was miserable. The employees are rude and the service is slow. Both businesses switched to Southern Bank and Trust and we are much happier. They even know my name there. Won't get that at BOA. Terrible bank. The McDonald's of the banking world. Too big to fail but not too big to bail. See ya suckers!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Aiken Main Branch at Aiken, SC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby accountant1978, Sep. 09, 2013
Really bad experience! I am a business manager for two local businesses in Aiken. Both used Bank of America and I mainly used the Laurens Street branch as their office in within walking distance. After 18 months of conducting business on their behalf, no one even knew my name. The only real business we conducted in the bank were deposits and that was miserable. The employees are rude and the service is slow. Both businesses switched to Southern Bank and Trust and we are much happier. They even know my name there. Won't get that at BOA. Terrible bank. The McDonald's of the banking world. Too big to fail but not too big to bail. See ya suckers!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Aiken Main Branch at Aiken, SC
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WORST Customer Service
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by eves, Sep. 04, 2013
This branch should get NO stars! I go to US bank just about everyday. This is the ONLY branch that treats their customers so poorly! Rude tellers and they have no idea what they are doing! Very slow! Straight deposits with no cash should be very easy and fast if they actually knew what they are doing! Sorry to hold up your line with NO ONE in it! Rude, just plain rude!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Aurora North Branch at Seattle, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby eves, Sep. 04, 2013
This branch should get NO stars! I go to US bank just about everyday. This is the ONLY branch that treats their customers so poorly! Rude tellers and they have no idea what they are doing! Very slow! Straight deposits with no cash should be very easy and fast if they actually knew what they are doing! Sorry to hold up your line with NO ONE in it! Rude, just plain rude!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Aurora North Branch at Seattle, WA
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BAD CUSTOMER SERVICE
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by walthamheat, Sep. 03, 2013
This Branch is a JOKE!!! I dont know if the Area Manager or others notice this and if so- take some action. I went in to open and account, i was made to wait 45 mins to talk with a Indian employee. She was full of it and least bothered about a new customer. She promised me so many things to start an account. She took a picture of me sitting in a casual way for it to be on my debit card, while her colleague walks by and says, "I didnt know we can take picture like this with the customer sitting down so casually". She laughs and winks. After 2-3 weeks I get my card with a picture. Everything she promised, was NEVER kept. She was the most lame and worst bank employee I have ever met in my adult life.
Hope some action is taken with this branch after all this reviews....I am NEVER going back to this branch and BOA is something I have had all my life, now planning to change.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Chadwick Square Branch at Worcester, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby walthamheat, Sep. 03, 2013
This Branch is a JOKE!!! I dont know if the Area Manager or others notice this and if so- take some action. I went in to open and account, i was made to wait 45 mins to talk with a Indian employee. She was full of it and least bothered about a new customer. She promised me so many things to start an account. She took a picture of me sitting in a casual way for it to be on my debit card, while her colleague walks by and says, "I didnt know we can take picture like this with the customer sitting down so casually". She laughs and winks. After 2-3 weeks I get my card with a picture. Everything she promised, was NEVER kept. She was the most lame and worst bank employee I have ever met in my adult life.
Hope some action is taken with this branch after all this reviews....I am NEVER going back to this branch and BOA is something I have had all my life, now planning to change.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Chadwick Square Branch at Worcester, MA
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BEWARE OF BANK OF AMERICA - THEY SUCK !!
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by PissedOffAtBOA, Aug. 22, 2013
Stay away from this BANK in General !!
They lie to get you to open an credit card and then once the billing cycle ends they don't want to take responsibility for when their employees lie about lowering your interest rate!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lincoln-Tustin Branch at Orange, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PissedOffAtBOA, Aug. 22, 2013
Stay away from this BANK in General !!
They lie to get you to open an credit card and then once the billing cycle ends they don't want to take responsibility for when their employees lie about lowering your interest rate!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lincoln-Tustin Branch at Orange, CA
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WORST BANK EVER!!! So rude for no reason. What a joke.
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by dbrito602, Aug. 15, 2013
The Branch Manager Mr. Mann is a complete arrogant piece of work. He is so condescending and rude. I have never been treated like that. I asked a simple question regarding overdraft fees, I said, "So with the overdraft fees, wasn't there a huge lawsuit that went all the way to the Supreme Court in Washington?" Mr. Mann's reply, "Next time you come into here you should probably educate yourself 100% before you ask a question like that." Then he refused my business and told all the employees behind the counter and the personal banker to not help me the next time I come into the bank. For the record I went to the other location down the street and informed them of what I had encountered at the other location to find out that Mr. Mann is the BRANCH MANAGER. When I first walked into this location I opened up a business account, and Mr. Mann walked over to me and introduced himself and said, "If at anytime you have any questions or concerns please call me or come in and see me." Well I did and he is a real piece of work that should not be employed by anyone. I have ran a number of different types of businesses and there is no way that any established business would hire him after hearing what he said. I am canceling all of my accounts because of his attitude. I have three accounts with Bank of America. I would rather get a Wal-Mart pay as you go card than deal with a human being like that. What a disgrace to the bank and all of the employees that have to work with that type of individual.
WORST BANK EVER!!!!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Grant And Craycroft Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dbrito602, Aug. 15, 2013
The Branch Manager Mr. Mann is a complete arrogant piece of work. He is so condescending and rude. I have never been treated like that. I asked a simple question regarding overdraft fees, I said, "So with the overdraft fees, wasn't there a huge lawsuit that went all the way to the Supreme Court in Washington?" Mr. Mann's reply, "Next time you come into here you should probably educate yourself 100% before you ask a question like that." Then he refused my business and told all the employees behind the counter and the personal banker to not help me the next time I come into the bank. For the record I went to the other location down the street and informed them of what I had encountered at the other location to find out that Mr. Mann is the BRANCH MANAGER. When I first walked into this location I opened up a business account, and Mr. Mann walked over to me and introduced himself and said, "If at anytime you have any questions or concerns please call me or come in and see me." Well I did and he is a real piece of work that should not be employed by anyone. I have ran a number of different types of businesses and there is no way that any established business would hire him after hearing what he said. I am canceling all of my accounts because of his attitude. I have three accounts with Bank of America. I would rather get a Wal-Mart pay as you go card than deal with a human being like that. What a disgrace to the bank and all of the employees that have to work with that type of individual.
WORST BANK EVER!!!!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Grant And Craycroft Branch at Tucson, AZ
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Nothing but crooks at the Lomas Blvd Bof A in Albuquerque
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by EstateExecutor, Jul. 26, 2013
This is a crooked Bank of America branch, in Albuquerque, New Mexico, stealing over $14,000 from the account of a 98 year old woman before she died. Close your accounts with BofA before they rob you blind. They will do the same to
you or your mother if you leave your money there.
This branch is located at 5600 Lomas Boulevard in Albuquerque, New Mexico. Get your money out, before they
steal it!
I am filing a Racketeering Lawsuit against BofA Corp in
Los Angeles for all their criminal activities.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Lomas Branch at Albuquerque, NM
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby EstateExecutor, Jul. 26, 2013
This is a crooked Bank of America branch, in Albuquerque, New Mexico, stealing over $14,000 from the account of a 98 year old woman before she died. Close your accounts with BofA before they rob you blind. They will do the same to
you or your mother if you leave your money there.
This branch is located at 5600 Lomas Boulevard in Albuquerque, New Mexico. Get your money out, before they
steal it!
I am filing a Racketeering Lawsuit against BofA Corp in
Los Angeles for all their criminal activities.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Lomas Branch at Albuquerque, NM
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Poor Customer Service
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by Shaun, Jul. 19, 2013
This bank location has the worst customer service I've ever seen. There's always a long wait no matter if there is 1 person or 20 people, doesn't matter the service is still slow. The employees act if they are not properly trained. No matter what you say they still have the same bored indifferent look on they're face....they don't look as if they even enjoy working there.
Which does not inspire me to visit or keep my $$$ there......worst service ever!!!!!!!!!!!!!
* this review was made on Bank of America, Braes Bayou Branch at Houston, TX
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Shaun, Jul. 19, 2013
This bank location has the worst customer service I've ever seen. There's always a long wait no matter if there is 1 person or 20 people, doesn't matter the service is still slow. The employees act if they are not properly trained. No matter what you say they still have the same bored indifferent look on they're face....they don't look as if they even enjoy working there.
Which does not inspire me to visit or keep my $$$ there......worst service ever!!!!!!!!!!!!!
* this review was made on Bank of America, Braes Bayou Branch at Houston, TX
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Branch of BofA closed
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by delila, Jul. 13, 2013
Low overall rating because we have been with bank for years and the location that we did business banking with closed and we were directed to go to a different branch in a different town. We had no problems getting checks deposited; two or three party checks at our home town location. There was no mention of depositing second or third party checks when we opened the account years ago. Now if you open an account "New Account", I believe there is. Since we were directed to go to the new branch, they won't deposit a check without either the business name or the business owners name on it. It is very time consuming to get a customer to go get another insurance check written with the business name on it. The new branch wouldn't accept the check for deposit even though the person it was payable to, was in the bank (in person), ID in hand and was going to endorse it in front of the bank employee. No, they wouldn't do that either because the check wasn't drawn on their bank. The check was an insurance check that came out of California.....I assume they wanted them to fly to California to get it cashed? lol. The person it was written to here, didn't have a checking account to deposit it in and write another check to the business or cash it. A telephone call was made to another branch. I was told the reason behind them not wanting to deposit the checks, was because they didn't "know us" at that branch and after time it would get better. I told the person that I called at the other branch that it wasn't getting any better and they even made us fill out and sign a (1-5 page) document and another (1-5 page document) that didn't pertain to our business whatsoever (not the second 1-5 pages). Sorry for our mistake.....we didn't know to go introduce our selves before our home town branch closed and furthermore, didn't know where our bank was going to direct us to do banking. We were pleased with our bank before all this took place, but now saddened.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lincolnton Main Branch at Lincolnton, NC
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby delila, Jul. 13, 2013
Low overall rating because we have been with bank for years and the location that we did business banking with closed and we were directed to go to a different branch in a different town. We had no problems getting checks deposited; two or three party checks at our home town location. There was no mention of depositing second or third party checks when we opened the account years ago. Now if you open an account "New Account", I believe there is. Since we were directed to go to the new branch, they won't deposit a check without either the business name or the business owners name on it. It is very time consuming to get a customer to go get another insurance check written with the business name on it. The new branch wouldn't accept the check for deposit even though the person it was payable to, was in the bank (in person), ID in hand and was going to endorse it in front of the bank employee. No, they wouldn't do that either because the check wasn't drawn on their bank. The check was an insurance check that came out of California.....I assume they wanted them to fly to California to get it cashed? lol. The person it was written to here, didn't have a checking account to deposit it in and write another check to the business or cash it. A telephone call was made to another branch. I was told the reason behind them not wanting to deposit the checks, was because they didn't "know us" at that branch and after time it would get better. I told the person that I called at the other branch that it wasn't getting any better and they even made us fill out and sign a (1-5 page) document and another (1-5 page document) that didn't pertain to our business whatsoever (not the second 1-5 pages). Sorry for our mistake.....we didn't know to go introduce our selves before our home town branch closed and furthermore, didn't know where our bank was going to direct us to do banking. We were pleased with our bank before all this took place, but now saddened.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lincolnton Main Branch at Lincolnton, NC
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They're Not Concerned About Wasting Your Time
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by sllee, Jun. 25, 2013
I visited this bank at 9:40 on a Tuesday morning. The teller took down my name & my reason for being there (new account) and asked me to have a seat until someone called my name. There was one other man waiting. 30 minutes later there were 4 of us waiting and no one being helped. Mind you, this is a main branch office. I left soon after to look for a better bank. If this is how they treat potential new customers, I'd hate to see how they treat the ones they've already got.
* this review was made on Bank of America, Lamar Branch at Arlington, TX
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sllee, Jun. 25, 2013
I visited this bank at 9:40 on a Tuesday morning. The teller took down my name & my reason for being there (new account) and asked me to have a seat until someone called my name. There was one other man waiting. 30 minutes later there were 4 of us waiting and no one being helped. Mind you, this is a main branch office. I left soon after to look for a better bank. If this is how they treat potential new customers, I'd hate to see how they treat the ones they've already got.
* this review was made on Bank of America, Lamar Branch at Arlington, TX
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Condescending and Horrible!
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by badteller, Jun. 07, 2013
I would have rated this bank at zero stars, but there was no such option. To have received taxpayer dollars, their "customer" service could not be worse. Since banking at the Wieuca Road branch in Atlanta, GA, since 2004, I have been treated shabbily to say the least. Heaven forbid you have to deal with a teller, either in the drive-thru or in the branch office. Furthermore the ATMs will never read the checks properly for deposit and/or they will tear and skew the checks as they feed through the ATM, thereby voiding the checks - good luck with a reissue on a payroll check. The tellers are rude, condescending and in my most recent interaction, even questioned my signature thereby accusing me of being a fraud! I have banked at this branch for 9+ years, and they did not even ask to see my ID or offer the service of a manager. The teller simply kept stating that it "didn't look like your signature". I was outraged, and after calling customer service to leave feedback, I received NO reply - typical for Bank of America. I'm sure it won't be long before they get another taxpayer bailout reward for "good behavior". Thanks, Bank of America.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Roswell-Wieuca Branch at Atlanta, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby badteller, Jun. 07, 2013
I would have rated this bank at zero stars, but there was no such option. To have received taxpayer dollars, their "customer" service could not be worse. Since banking at the Wieuca Road branch in Atlanta, GA, since 2004, I have been treated shabbily to say the least. Heaven forbid you have to deal with a teller, either in the drive-thru or in the branch office. Furthermore the ATMs will never read the checks properly for deposit and/or they will tear and skew the checks as they feed through the ATM, thereby voiding the checks - good luck with a reissue on a payroll check. The tellers are rude, condescending and in my most recent interaction, even questioned my signature thereby accusing me of being a fraud! I have banked at this branch for 9+ years, and they did not even ask to see my ID or offer the service of a manager. The teller simply kept stating that it "didn't look like your signature". I was outraged, and after calling customer service to leave feedback, I received NO reply - typical for Bank of America. I'm sure it won't be long before they get another taxpayer bailout reward for "good behavior". Thanks, Bank of America.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Roswell-Wieuca Branch at Atlanta, GA
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by Bubba1Tbird 2021-02-22 16:38:59
I FULLY AGREE with the above TOTALLY NEGATIVE RATINGS for this bank and branch!!! They are IDIOTS, starting at the top with Brian Moynihan, president. This bank is run as poorly as the smallest 'mom & pop' local bank. COMMUNICATION IS NON-EXISTANT, the phone audio response system is a JOKE. Waiting times are REDICULUS lasting 30-minutes or so, regularly. Being a monumental task is the only reason I have delayed CHANGING BANKS.
Ripped off of $220
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by burner, May. 30, 2013
Visiting my son in Las Vegas from Florida, I stopped into this branch of Bank of America to get some cash. The young Latino teller was happily conversing with her friend as I was the only person waiting to be served. After several minutes, she finally noticed me. I gave her my debit card and asked for $80 cash. I received the cash, with no receipt and walked out. Three weeks later I see that $300 was taken from my account. When I called the branch, the manager said that I had signed for $300. That was not true. I signed no piece of paper. He said there was nothing else he could do. I then filed a claim with B of A, but received a letter saying I would have to resolve the issue with the Las Vegas Branch Manager. I live in Florida. I called numerous times, but no one answers the phone. So ..... CAUTION .... there is a teller at the Las Vegas Airport Center Bank of America Branch that knows how to extract more cash from your account than requested. Get a receipt and double check it.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Airport Center Branch at Las Vegas, NV
9 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby burner, May. 30, 2013
Visiting my son in Las Vegas from Florida, I stopped into this branch of Bank of America to get some cash. The young Latino teller was happily conversing with her friend as I was the only person waiting to be served. After several minutes, she finally noticed me. I gave her my debit card and asked for $80 cash. I received the cash, with no receipt and walked out. Three weeks later I see that $300 was taken from my account. When I called the branch, the manager said that I had signed for $300. That was not true. I signed no piece of paper. He said there was nothing else he could do. I then filed a claim with B of A, but received a letter saying I would have to resolve the issue with the Las Vegas Branch Manager. I live in Florida. I called numerous times, but no one answers the phone. So ..... CAUTION .... there is a teller at the Las Vegas Airport Center Bank of America Branch that knows how to extract more cash from your account than requested. Get a receipt and double check it.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Airport Center Branch at Las Vegas, NV
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