Bank of America, Review

Nice smiles, NO SERVICE
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by NowAnAllyCustomer, Oct. 07, 2011


Please bank elsewhere! After visiting the branch on Monday and speaking with Tracey Barrow, Vice President, Banking Center Manager (954) 462-9464, she said she would call me back later in the day. No call back by Wednesday, so I called and left a message on her voice mail on Wednesday morning first thing. No call back by Friday, so I called a left a message again. If you want a bank that treats you poorly and sets the gold standard for outrageous fees, while smiling and stealing money from you ... then this is your place. Try Ally for banking and keep a small local account at a regional bank. Send a message to BofA and the other banking giants that creating the banking crisis, took federal handouts, and then won't lend money. Otherwise you can help their CEOs buy more solid gold toilets for their 25,000 square foot homes. NO SERVICE + HIGH FEES

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Las Olas Branch at Fort Lauderdale, FL
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Great BOA Branch
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by Edward, Oct. 05, 2011

My daughter lost her wallet while visiting Fort Myers, Florida.  she was without cash, debit card, and worst of all, without her ID. After spending most of the afternoon working through probably the most useless website and automated phone system I have ever used, I called this branch and the teller told me to have her come in and they would ask her some questions so she could have access to her account.  Sure enough, within minutes of her arriving, my daughter walked out with a temporary debit card and was able to plan her return trip home.  I only wish I could remember the names of those who helped.  Thank you...

* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, Winkler Avenue Branch at Fort Myers, FL
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Putty Hill Plaza
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by Banks, Sep. 30, 2011

Best branch I've been to. I walked in around 11am and everyone was busy so I sat down. Immediately after I sat down a young lady came to my assistance asking what I needed help with. I'm happy she asked because I could have handled my transactions at the teller line. She was very helpful with all of my questions and finished my transactions very fast. I believe her name was Liz. If you want any assistance, go to Liz at putty hill plaza

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Putty Hill Plaza Branch at Nottingham, MD
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Saturday Visit.
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by David1185, Sep. 29, 2011

I went into this branch on Saturday morning, September 17, to withdraw funds from an IRA account to pay property taxes. This branch is open from 9 am - noon on Saturdays.I entered the office at about 11:10 am.

The banking services individual was speaking with a customer in her office and so I sat down in one of the chairs outside her office to wait.

I got up periodically to peek into her office as time went by to enure she knew that someone else was waiting to see her. To make a long story short, I sat in the chair no more than 10 feet oustide of this person's office was able to overhear a very long personal conversation with the customer in her office (yes, the same customer as when I arrived). This employee made no effort to see if anyone else was waiting to see her at any time.

At no point during my wait did either of the two tellers, who could not have missed seeing me waiting to be serviced, ask me if they could be of help.  

At 11:50, I told one of the tellers what I needed to transact and if she could help me.  She replied she didn't know and as far as she knew, only the person I had been waiting to see could help me. I was told to go to the Brewer B of A branch but I pointed out that I would never make it in time before the Brewer office closed at noon!?!?!?!

I have never been treated so poorly by any bank that I have ever done banking with.....if my company ever treated its customers this way, we soon would not have any customers.  My presence was totally ignored at this branch office....I feel insulted that this happened to me.

If I could easily find out who the head officer for B of A Maine is, I would share my experience this day and demand an apology....if this ever happens again to me at another B of A branch, I am pulling all of my accounts out of B of A and putting them with another more service-minded bank!

I only gave a one-star rating because zero star rating is not available.....


    

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bangor Union Street Branch at Bangor, ME
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Excellent Service from Darlean Brewer!!!
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by HaileySue, Sep. 20, 2011

I have never banked with Bank of America, but have heard good reviews about it, so I thought I'd look into it. I arrived at BOA around 5:45 and they closed at 6. I had to wait for about 20 minutes to speak to a banker but I understood since I had come in so late. I was helped by Darlean Brewer, and all I have to say is that she is such a people person! Very friendly and very helpful. She made sure I knew everything I was getting into. And she also stayed an hour late just to help me out, which is great customer service. I felt really bad that she had to stay late and I let her know that. Also they manager made sure I was satisfied afterwards and even gave me a shirt. ;P
I dont know what to say about the other employees there but if you want great customer service go see Darlean Brewer, you won't be disappointed.
Also after I had completed signing up for a checking, savings and credit account, Darlean went to the ATM with me and made sure I understood how to use it. I've been a BOA member for less than an hour and I'm already satisfied. Thank you so much! And keep up the great work Darlean!!


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, North Collins Branch at Arlington, TX
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Very poor service
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by ARTK, Sep. 19, 2011

I have been a good customer for more than 10 years. I just realized that they don't allow my daughter to use their restroom. That's after I and my daughter waited a long time to make a deposit.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Heritage Plaza Branch at Irvine, CA
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Horrible cusomer service
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by sallyb21, Sep. 07, 2011

WORSTTTTTTTTTT customer service ever!!! I rush order checks 8 days ago. I tried calling the bank several times since that's where I was told to pick the checks up a couple days after the order was entered. Nobody ever called me to say they arrived. Finally I got through to a teller today only to find out my checks had still not arrived. I asked to speak to a manager. Her name was Vathany with a very heavy accent. I could barely understand her. I told her I paid an extra $8 for the rush order & was in desperate need for my checks. She asked for my information and put me on hold so she could look into it. I was re-routed twice back to the teller. I complained about it and was told she had taken another call. I was put back on hold for 25 minutes!!! I was feeling stressed and angry at this point. I hung up and called the bank back. The teller proceeded to tell me he didn't know where his manager went. He put me on hold and came back to inform me she left for lunch while I was holding for 25 minutes. I was so upset I wanted to rip their entire bank for their HORRIBLE DISGUSTING customer service. Now I have been on hold for another 15 minutes trying to call coorperate due to high call volume. What I call lack of employees. Great way to spend an hour of my day!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Oso Marguerite Branch at Mission Viejo, CA
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Worst bank ever!!
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by bankofamericasux, Sep. 07, 2011

This bank is horible, rude, dont know what they are doing, they tell you its a free account then stick you with fees, bank of america charges u money to see your checks for online banking! everyone i know hates bank of america! middlesex nj branch is plan ignorant! i have auto loan with them, bad move...lesson learned , pnc is you best bet !1

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Middlesex Branch at Middlesex, NJ
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Not a place I want to have holding my money.
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by bluebird, Sep. 03, 2011

I have been with Bank of America for over 10 years, but I am changing banks soon. I have been going to this branch for years, they got a new assisitant manager and it seems as though he may be incompetant. When I asked him a question he was very nuervos and kept interupting me. He gave me all the wrong information and then tried to blame it on me! He said I wasent understanding him, he was talking loudly in a bank full of customers! I was humiliated! In Malibu we all know eachother, its a small community a neighbor was in the line behind me and he brought it up to me later that week, he thought it was unproffessional an rude as well. We were both thinking about going to somewhere else, I dont want to pay that managers paycheck.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Point Dume Branch at Malibu, CA
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terrible customer service
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by notmyday, Aug. 25, 2011

Horrrrrible customer service. Assistant bank manager is rude as can be. Pray the bank manager is there if you come in with a problem or you will have to deal with this beast.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Charleston Heights Branch at Las Vegas, NV
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Belle Meade Office/ Bank of America
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by kubrose, Aug. 10, 2011

I went to talk to the customer service rep.  Asked her if I could open an IRA and have the money moved from my Edward Jones account. She told me no that she could not do this.  A week later went back to her and said Yes you can do this.  She filled out the information and did it wrong. It was rejected by Edward Jones for lack of information.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Belle Meade Branch at Nashville, TN
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Incompetent and RUDE
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by jaxterp, Aug. 10, 2011

We went to this bank for a very important service. The woman who did it, did it WRONG. I took the document where it needed to go (about 20 miles from our house), and they informed me that it was not done properly, and that Bank of America should know better.

I called the bank to try to figure out what we needed to do, and to hopefully bring the mistake to the attention of the person in charge so that this woman wouldn't go on messing up other people's documents. Well, turns out the same woman IS in charge. SCARY! She tried to blame it on us, saying that we didn't specify properly. Ridiculous! We're not in the banking industry, you should know what is required for specific documents. DO YOUR JOB AND DON'T BE RUDE TO YOUR CUSTOMERS. We plan on cancelling all of our BoA accounts as soon as possible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 99th Avenue & Mcdowell Branch at Avondale, AZ
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Poor Service; Rude manager
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by CStemp, Jul. 26, 2011

The manager refused to allow me to cash a personal check ($250)even though my husband and I have three joint accounts with BoA. The check was made out to both of us and signed by both of us, but my husband was not with me at the time I wanted to cash it. She was very rude and raised her voice at me three times. At one point she said, "Chase bank would not cash this without your husband being present". I used to think BoA was better than Chase. I kept my voice tones down and left very upset. I was going to switch banks, but I drove about 5 miles down to another branch I've used before. The Altamonte branch cashed the check for me... no problem. Unfortunately, I will have to use the Altamonte branch which is much farther to get good service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Range Line Road Branch at Longwood, FL
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Not customer friendly
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by GlenvilleGrampa, Jul. 19, 2011

The manager would not let me deposit a check from another bank, countersigned to me by my daughter, because she did not have an account with Bank of America.  Never mind that I am an official B of A "Preferred Customer," with over $17,000 dollars in Bank of America accounts, for which I get practically no interest.

Completely inflexible, regardless of the situation. Their "friendly" manner on the surface does not extend to "friendly service."  I will be looking for a different bank to do business with, quite soon.

No wonder B of A is the only major bank whose stock is now less than $10 a share, with losses just posted of over 90 cents a share!  Just awful!

Grampa in Glenville

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Glenville Branch at Schenectady, NY
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BAD service
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by frustrated2011, Jul. 07, 2011

Bank doesn't know what it's doing.  New account set up WRONG, phone calls are not being returned, pathetic!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Mcnab & University Banking Ctr Branc at Fort Lauderdale, FL
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No customer service - makes false promises
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by jcbrewst, Jul. 06, 2011

Not a customer friendly bank.  I was told I would have a phone call concerning a banking matter in the evening after personally going to our local branch.  Of course, there was no phone call.  I will start tomorrow moving my accounts to a more customer oriented bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Amarillo Downtown Branch at Amarillo, TX
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Lied to, overcharged
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by Eeee, Jul. 01, 2011

We attempted to have my husband simply join onto my checking account. The computers at the branch would not allow it, so the manager suggested we open a second checking account, with no fees. We agreed, as it was our only option. The account went on without fees for a short time, then we noticed that we were being charged monthly fees. I went in to speak with the manager, a new manager, unfortunately, and she said, "Who told you that? We have no free checking accounts here." We are thinking of taking action against the bank because of this.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Point Dume Branch at Malibu, CA
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Personalized Service for its customers.
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by RaeRae, Jun. 19, 2011

Friendly, Responsive Staff who are very customer oriented.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Pembroke Branch at Virginia Beach, VA
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SHEYLA TORO TELLER SPECIALIST DID NOT WANT TO CASH MY COMPANY CHECK
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by Plumbing, Jun. 13, 2011

SHEYLA TORO TELLER SPECIALIST SUPPOSED TO BE THE MANAGER,,DID NOT WANT TO CASH MY $800.00 COMPANY CHECK BECAUSE, I DID NOT WANT TO OPEN AN ACCOUNT AND SHE DID NOT GIVE ME ANY EXPLANATION, I TOLD HER THAT I HAD AN ACCOUNT WITH ANOTHER BANK AND I CALLED THE COMPANY THAT GAVE ME THE CHECK AND SHE REFUSES TO TALK TO THEM, THE OWNER OF THE COMPANY HAD TO CALL HER AND FINALLY SHE HAD TO CASH THE CHECK I BELIEVE SHE DID ALL OF THIS BECAUSE THEY GET A BONUS WHEN THEY OPEN A NEW ACCOUNT.

* this review was made on Bank of America, Ventura Downs Branch at Kissimmee, FL
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ROXBURY NJ BRANCH
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by rosymllr, Apr. 30, 2011


I have been a customer for 15 years, they are clueless who I am, that's ok.  What I can't tolerate is their poor service, from waiting time on lines, to incorrect deposit or withdrawal on transaction.  I now have learned to look at slip and count my cash.  They try to come across as friendly and concerned, but really not qualified.  This ranges from opening accounts, once the rep changed my online password and never told me, to miss counting cash.  Will be taking my business elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Roxbury Branch at Succasunna, NJ
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