Bank of America, Newport Center Branch

Name:Bank of America, Newport Center Branch
Full Service Brick and Mortar Office
Review:294 client reviews
Location:500 Newport Center Dr Ste 191
Newport Beach, CA 92660

Orange County
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Phone:949-760-4504
Office Hours:Mon:10:00:17:00
Tue:10:00:17:00
Wed:10:00:17:00
Thu:10:00:17:00
Fri:10:00:18:00
FDIC Cert:#3510
Established:1969-12-19


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4323, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,792,891,000,000
Total Deposits:$1,441,116,000,000
Total Equity Capital:$212,590,000,000
Total Domestic Office Deposits:$1,353,687,000,000
Net Income:$14,680,000,000
Quarterly Net Income:$7,411,000,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

294 client reviews of Bank of America scored 2 out of 5.

Worst customer service to obtsin
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Liz1, Nov. 14, 2019

Once u get help they are nice BUT to get to a customer service representative is hell, if u call branch they don't answer, u get recorder that they are busy w other customers the recorder gave u other banking options via automatic system only,  and if those don't apply to u and u don't pick one option the recorder says goodbye, no if u like to keep holding or a call back option. I just called to be courteous and cancel my 1pm appt. Bec. Yesterday would have been an hour wait to see a cust. Reo. Bank of America shame on you such a large bank, I will stick to my Wells Fargo w short lines and no wait or reasonable wait to see a cust Serv rep. My mother is the one that is a bank of America customer, I will NEVER, each time I go there for or w my mother it is the same for YEARS.Time they learn something from their reviews, DAH!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Clermont Branch at Clermont, FL
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Extraordinary Customer Service!!! TY!
Overall Rating
by gpcdds, Nov. 02, 2019

We walked into a BofA branch in NSB FL today, and couldn't have been happier.  We are not FL residents but required a notary and other banking & were met with a smiling face and great service.  Louise the bank services manager sat us down and took care of everything and did it with efficiency, speed and great conversation.  We will be back!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, New Smyrna Beach West Branch at New Smyrna Beach, FL
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Great staff like Victor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Abby152893, Sep. 23, 2019

Great service exellent staff and workers. I just walked in an someone was already avaliable and ready. His name was Victor and he was helpful in every way even showed me things I didn't know I had on my bank. Would definitely come back.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Co-Op City Branch at Bronx, NY
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