Bank of America, Louetta Branch

Name:Bank of America, Louetta Branch
Full Service Brick and Mortar Office
Review:280 client reviews
Location:140 East Louetta Street
Spring, TX 77373

Harris County
View Other Branches
 
Phone:281-288-2650
Office Hours:Mon:09:00:16:00
Tue:09:00:16:00
Wed:09:00:16:00
Thu:09:00:16:00
Fri:09:00:18:00
Sat:09:00:14:00
FDIC Cert:#3510
Established:2003-06-30


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4483, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,759,530,000,000
Total Deposits:$1,392,079,000,000
Total Equity Capital:$205,312,000,000
Total Domestic Office Deposits:$1,312,701,000,000
Net Income:$13,874,000,000
Quarterly Net Income:$7,206,000,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:13%
Quarterly Return on Equity:14%
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Client Review

280 client reviews of Bank of America scored 2 out of 5.

vice president
Overall Rating
Office Environment & Staff
Other Services
by missybartell, Sep. 25, 2017

I have been trying to resolve an old issue with a certificate of deposit for over one year.  The cd was over 25 years old.  It was not until I went to the branch at Louetta Crossing and the bank manager, Melissa and a senior officer, Yecenia helped me and it all came to a happy conclusion.
I found them all to be helpful and concerning to our needs, did not brush us off but instead tackled the issue.  While waiting in the bank lobby I observed other employees and they were friendly, knowledgeable, professional and followed up with all customers.  They greeted all with a welcoming smile.  My experience was a five star process and without their perseverance to help me, for no gain of their own, I'd still be chasing an old cd.  Cheers to BoA at Louetta Crossing

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Louetta Branch at Spring, TX
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1 comment. Add a comment

by jdma 2018-02-25 08:38:05
The most unorganized bank, I have ever used. I have been a customer for 30yrs, and that doesn't mean squat. The mgr, amy is rude on the phone, short, always busy. "don't have time, just make a appointment"  had a very bad experience with a hacking incident, nobody would talk to me at the local branch. was told "if a replacement debit card is all I need, just call the 800 number, they can get it to you faster than I can" UNBELIEVABLE. that's who sent me to local branch for a temp card. NOW MY FUNDS ARE HELD HOSTAGE TIL THE NEW CARD ARRIVES IN THE MAIL IN 5-7 DAYS. this is unacceptable, and I will be changing banks ASAP. This problem is ongoing at the TOWN AND COUNTRY BRANCH, EASLEY, SC. Maybe a change in management is inevitable.  jd in easley

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